Title: Error msg JsonParseError
Last modified: December 21, 2020

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# Error msg JsonParseError

 *  Resolved [bobbys](https://wordpress.org/support/users/bobbys/)
 * (@bobbys)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-msg-jsonparseerror/)
 * Having difficulty when trying to activate Jetpack getting JsonParseError msg.
   
   Bob Martin [bobbysmartin@gmail.com](https://wordpress.org/support/topic/error-msg-jsonparseerror/bobbysmartin@gmail.com?output_format=md)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-msg-jsonparseerror%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-msg-jsonparseerror/#post-13820905)
 * Hi Bob,
 * > Having difficulty when trying to activate Jetpack getting JsonParseError msg.
 * Can you please take some screenshots for us to show the issue? What’s the exact
   message? You can use this free app [https://snipboard.io/](https://snipboard.io/)
 * Checking your site, it looks like that you’re using Incapsula for your site. 
   Can you reach out to your host (seems like Bluehost) and Incapsula, and ask them
   to check their security logs for any blocked requests to the [https://your-domain.com/xmlrpc.php](https://your-domain.com/xmlrpc.php)
   file on your site, using the `Jetpack by WordPress.com` user agent. They can 
   also our IPs here:
 * – [https://jetpack.com/support/hosting-faq/#jetpack-whitelist](https://jetpack.com/support/hosting-faq/#jetpack-whitelist)
 *  Thread Starter [bobbys](https://wordpress.org/support/users/bobbys/)
 * (@bobbys)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-msg-jsonparseerror/#post-13823404)
 * [Error msg activating Jetpack](https://snipboard.io/QeEVvZ.jpg)
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-msg-jsonparseerror/#post-13824164)
 * Bob,
 * It appears that when we try to reach out to your site, we get this error back
   from your server – Generally, a 403 error means we are being blocked by something:
 *     ```
       Transport error - HTTP status code was not 200 (403)
       ```
   
 * In this case, I would recommend reaching out to your webhost to first make sure
   that Jetpack is not getting blocked or limited or is prevented from accessing
   your xmlrpc.php file. For the best results, you could also have them whitelist
   the Jetpack IP ranges noted on this page:
 * [https://jetpack.com/support/hosting-faq/](https://jetpack.com/support/hosting-faq/)
 * Once you’ve spoken with them, they’ve fixed any potential blocks, and have whitelisted
   Jetpack, please try reinstalling Jetpack and let us know if you have any troubles.
   Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 3 participants
 * Last reply from: [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-msg-jsonparseerror/#post-13824164)
 * Status: resolved