Title: Error msg: “Folder … is not in open basedir …” ??
Last modified: August 4, 2017

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# Error msg: “Folder … is not in open basedir …” ??

 *  Resolved [metteonline](https://wordpress.org/support/users/metteonline/)
 * (@metteonline)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/)
 * I’ve created a job, but when I try to run it, I get this error message:
    Folder`/.../
   wp-content/uploads/backwpup-a6fdb-logs` is not in open basedir, please use another
   folder.
 * I don’t know what this folder is. How do I choose another folder, so I can make
   a backup?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380062)
 * Hi [@metteonline](https://wordpress.org/support/users/metteonline/),
 * “backwpup-a6fdb-logs” is BackWPUp’s log folder, please try to exclude that folder
   in your job setting and run again.
    Hope that helps you 😉
 *  Thread Starter [metteonline](https://wordpress.org/support/users/metteonline/)
 * (@metteonline)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380118)
 * Hmmm … that folder is already excluded. I didn’t change the default settings 
   for this one … You mean under the setting tab “Files” right?
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380218)
 * yes, it’s my mean, Could you please send us your debug log and your job setting?
 *  Thread Starter [metteonline](https://wordpress.org/support/users/metteonline/)
 * (@metteonline)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380692)
 * I didn’t know how to send you the job settings, so I uploaded some screendumps
   to our site. You can view them [here](https://theorganiccompany.dk/backwpup-job-settings/)
 *     ```
       WordPress version: 4.8.1
       BackWPup version: 3.4.1
       PHP version: 7.0.19  (64bit)
       MySQL version: 5.5.52-MariaDB
       cURL version: 7.29.0
       cURL SSL version: NSS/3.21 Basic ECC
       WP-Cron url: https://theorganiccompany.dk/new/wp-cron.php
       Server self connect: Response Test O.K.
       Document root: /var/www/vhosts/theorganiccompany.dk/httpdocs
       Temp folder: /var/www/vhosts/theorganiccompany.dk/httpdocs/new/wp-content/uploads/backwpup-60ffea-temp/
       Log folder: Log folder /var/www/vhtdocs/userweb51184/html/new/wp-content/uploads/backwpup-a6fdb-logs/ does not exist.
       Server: Apache
       Operating System: Linux
       PHP SAPI: fpm-fcgi
       Current PHP user: theorganiccompan
       Maximum execution time: 30 seconds
       Alternative WP Cron: Off
       Disabled WP Cron: Off
       CHMOD Dir: 0755
       Server Time: 12:50
       Blog Time: 12:50
       Blog Timezone: 
       Blog Time offset: 0 hours
       Blog language: en-US
       MySQL Client encoding: utf8
       PHP Memory limit: 256M
       WP memory limit: 40M
       WP maximum memory limit: 256M
       Memory in use: 8.00 MB
       Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sqlite3, ssh2, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
       ```
   
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380801)
 * Hi ,
    in [this image](https://theorganiccompany.dk/new/wp-content/uploads/2017/08/4Files-2017-08-04-14.05.43.jpg),
   please tick to all folder started with **backwpup-** (these folders should already
   excluded by this plugin but in your case, it’s not) After that, save job setting
   and try to run again. Hope that fixed your issue 🙂
 *  Thread Starter [metteonline](https://wordpress.org/support/users/metteonline/)
 * (@metteonline)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9380894)
 * [All four are ticked now](https://theorganiccompany.dk/new/wp-content/uploads/2017/08/Skærmbillede-2017-08-04-15.48.30.png)
   but I still get [the same error message](https://theorganiccompany.dk/new/wp-content/uploads/2017/08/Skærmbillede-2017-08-04-15.51.03.png)
   when I try to run the job ?!?
 *  Thread Starter [metteonline](https://wordpress.org/support/users/metteonline/)
 * (@metteonline)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9393474)
 * No clue? [@duongcuong96](https://wordpress.org/support/users/duongcuong96/)
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9394384)
 * Hi [@metteonline](https://wordpress.org/support/users/metteonline/), I would 
   ask your host about the open_basedir setting. Usually we don’t see such issues.
   Since this folder is under your uploads folder it shouldn’t be causing problems,
   but it obviously is. So let your host know about this and see if they might have
   some suggestion.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9409180)
 * [@metteonline](https://wordpress.org/support/users/metteonline/),
    since we haven’t
   heard back from you, I’m going to mark it as resolved. If you’re still having
   problems, feel free to let us know ;), Cuong

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Error msg: “Folder … is not in open basedir …” ??’ is closed to new replies.

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 * 9 replies
 * 3 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/error-msg-folder-is-not-in-open-basedir/#post-9409180)
 * Status: resolved