Title: Error message when upgrading plugins Last modified: August 19, 2016 --- # Error message when upgrading plugins * [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/) * Hi! I have problem when I try to upgrade plugins in this site: [http://candlekits.qarf.com](http://candlekits.qarf.com) * Below is the Error message received for **each plugin **I try to upgrade: * (WordPress 2.9.2 is available! Please update now.) Upgrade Plugin _Downloading update from [http://downloads.wordpress.org/plugin/akismet.zip](http://downloads.wordpress.org/plugin/akismet.zip)_ * Unpacking the update * Incompatible archive: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature The version I have now running is 2.5.1. * Would appreciate any help. Thanks ! * Janice Viewing 13 replies - 1 through 13 (of 13 total) * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476254) * So why don’t you upgrade tp 2.9.2? * You’re just asking for problems by not upgrading. * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476255) * “to 2.9.2” * And try re-entering your API * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476288) * Thanks geezerd! * Ok: 1. Downloaded the 2.9.2 zip file to my HD and unzipped same. 2. Deactivated the plugins inside wp-admin * But.. * can’t find my FTP login data!! * How can I recover them? * Thanks for your guiding lights. Janice * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476310) * Your hosting company will have your FTP info. * Why do you need that? Don’t you have an option to automatically update WordPress? On the admin dashboard, look down the left for Tools, open that and see if you have an “Upgrade” link/button. * Remember to backup your site before you do anything: In that same Tools menu, click Export. All authors. Save it to your desktop. You probably won’t need it, but do it just in case. * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476313) * Hum…Do not have a TOOLS section. * ? * Here’s a screenshot of WP Dashboard I have: * [http://www.janicedugas.com/images/wp-dashboard-candlekits.jpg](http://www.janicedugas.com/images/wp-dashboard-candlekits.jpg) * Am I missing it? * Merci! * Janice * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476333) * I guess the old version doesn’t have it * See the link that says “Please update now” (and has for a couple years now, I’m sure)? Just click that. * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476334) * This is NOT the link to update WordPress: [http://downloads.wordpress.org/plugin/akismet.zip](http://downloads.wordpress.org/plugin/akismet.zip) * That’s a link to download Akismet. * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476336) * Rest assured, I knew it was not the link to download WordPress 😉 * When I click on “Please Update Now” I get to this download page (not an automatic upgrade) * See screenshot: [http://www.janicedugas.com/images/wp-upgradepage.jpg](http://www.janicedugas.com/images/wp-upgradepage.jpg) * So, I downloaded the zip file to my HDisk and unzipped it. * In the “guide” it says to now upload the files to the server. * Since I do not remember FTP settings (it’s been two years already – was created while I was inside Ed Dale’s 30Day Challenge) is there another way? * Thanks in advance! Really appreciate your precious help. * Janice * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476337) * No, no other way, then. You have to contact your hosting provider and get the information, then upload it via FTP. * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476338) * OK. Will do so right now. * Merci beaucoup! * Hope I can be of help too one day 🙂 * Best, * Janice * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476345) * Update: * While performing manual update per WP guide instructions, * _Step 1: Replace WordPress files 1.Get the latest WordPress zip (or tar.gz) file. 2.Unpack the zip file that you downloaded. 3.Delete the old wp-includes and wp-admin directories on your web host (through your FTP or shell access). 4.Using FTP or your shell access, upload the new WordPress files to your web host, overwriting old files. NOTE – you should replace all the old WordPress files with the new ones, including those in the root directory like index.php, wp-login.php and so on. Simply copying the contents of the zip you downloaded over the top of your existing files should achieve this. Make sure you copy all the sub-directories as well. Don’t worry – your wp-config.php will be safe. * Be careful when you come to copying the wp-content directory. You should make sure that you only copy the files from this directory, rather than replacing your existing wp-content directory. This is where your themes and plugins live, so you will want to keep theme. If you have customized the default or classic themes without renaming them, make sure not to overwrite those files, otherwise you will lose your changes. (Though you might want to compare them for new features or fixes..) * Lastly you should take a look at the wp-config-sample.php file, to see if any new settings have been introduced that you might want to add to your own wp-config. php. * ====> **a critical file transfer error** occured. * See screenshot: [http://www.janicedugas.com/images/critical-file-wp-admin.jpg](http://www.janicedugas.com/images/critical-file-wp-admin.jpg) * and wp-admin was not transferred 🙁 * (Have not trf the wp-content folder yet.) * ?? * help… * [geezerd](https://wordpress.org/support/users/geezerd/) * (@geezerd) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476370) * Looks like it didn’t make a folder called wp-admin. I don’t know, sorry. I don’t know why no one else on here has offered any help. This forum has been pretty bad of late. not many people here helping others. * Thread Starter [candlekits](https://wordpress.org/support/users/candlekits/) * (@candlekits) * [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476388) * Thanks geezerd for your replies. They gave me confidence I needed to try something to resolve the problem. Greatly appreciated! * Hopefully a solution to this problem will come along. * Take care and all the very best. * Janice Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Error message when upgrading plugins’ is closed to new replies. ## Tags * [upgrading plugins](https://wordpress.org/support/topic-tag/upgrading-plugins/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 2 participants * Last reply from: [candlekits](https://wordpress.org/support/users/candlekits/) * Last activity: [15 years, 11 months ago](https://wordpress.org/support/topic/error-message-when-upgrading-plugins/#post-1476388) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics