Title: Error message when signing up
Last modified: March 8, 2017

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# Error message when signing up

 *  Resolved [germantogo](https://wordpress.org/support/users/germantogo/)
 * (@germantogo)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/)
 * Hello!
    I really like your forms and I would like to continue to use them. But
   from time to time, some of my visitors are getting this error message: [https://www.germantogo.com/wp-content/uploads/2017/03/2017-03-08.png](https://www.germantogo.com/wp-content/uploads/2017/03/2017-03-08.png)
   How can that be fixed? People who get this message do receive the confirmation
   email. Many thanks, Juliane
    -  This topic was modified 9 years, 6 months ago by [germantogo](https://wordpress.org/support/users/germantogo/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [germantogo](https://wordpress.org/support/users/germantogo/)
 * (@germantogo)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8925929)
 * Any ideas? Anyone?
    Thanks!
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8928248)
 * Hello there,
 * Sorry for the slow response. I wanted to show this to my developer, as we’ve 
   never seen this before. We’ve been really busy this week.
 * He’s not sure what’s causing this either. We’d like you to try and rule out or
   isolate any conflicts with your theme or plugins. To search for conflicts, please
   follow these steps.
 * 1. First please deactivate all plugins except [Plugin] and see if the issue persists.
 * 2. If the issue is resolved, reactivate your plugins one by one to see if the
   issue returns.
 * 3. If no conflict is found among your plugins, try reverting to a default WP 
   theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’, and see if the issue is resolved.
 * You can put your site back as it was, and please get back to us with details.
   Let us know if you were able to find a conflict, and what with, and we’ll see
   what we can do from there.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8954679)
 * Hello again,
 * It’s been a little while and we had not heard back from you. I wanted to see 
   if you we’re able to resolve the situation, or if you still need assistance.
 * I’ll leave this open a while longer. But be by to close it if we don’t hear from
   you. Hope all is well.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps
 *  Thread Starter [germantogo](https://wordpress.org/support/users/germantogo/)
 * (@germantogo)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8980240)
 * Hello Jeremy,
    I actually found another plugin, that seemed easier. But thank
   you for your tips! Best regards, Juliane
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8985052)
 * Hello again,
 * Sorry to hear that, and that we weren’t able to help more
 * But, thanks very much for letting us know. I’ll close this then. Glad to hear
   you found something that works for you, and I hope you’ll still checkout our 
   other products.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error message when signing up’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-when-signing-up/#post-8985052)
 * Status: resolved