Title: Error Message when Installing/activating
Last modified: August 30, 2016

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# Error Message when Installing/activating

 *  Resolved [menso25](https://wordpress.org/support/users/menso25/)
 * (@menso25)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/error-message-when-installingactivating/)
 * Once I activate the plugin, I get the following message,
    “This website does 
   not have access to this plugin. Permissions can be changed from the administrator
   account.”
 * I have tried deleting and reinstalling the plugin. I have even completely deleted
   all the files on the domain and started over fresh and I still can get past the
   error message.
 * [https://wordpress.org/plugins/captainform/](https://wordpress.org/plugins/captainform/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [CaptainForm](https://wordpress.org/support/users/captainform/)
 * (@captainform)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/error-message-when-installingactivating/#post-6855600)
 * Hello! This normally happens with WordPress multisite, when you try to access
   the plugin from a site in your network that hasn’t been granted access yet. Access
   can be granted from your main dashboard.
 * However, if this isn’t your issue, please contact [support@captainform.com](https://wordpress.org/support/topic/error-message-when-installingactivating/support@captainform.com?output_format=md)
   and the team will be more than happy to help. Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Error Message when Installing/activating’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/captainform_84768f.svg)
 * [Forms by CaptainForm - Form Builder for WordPress](https://wordpress.org/plugins/captainform/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/captainform/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/captainform/)
 * [Active Topics](https://wordpress.org/support/plugin/captainform/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/captainform/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/captainform/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [CaptainForm](https://wordpress.org/support/users/captainform/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/error-message-when-installingactivating/#post-6855600)
 * Status: resolved