Title: Error-Message when exporting Last modified: October 7, 2020 --- # Error-Message when exporting * Resolved [simea](https://wordpress.org/support/users/simea/) * (@simea) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/) * I get an Error-Message whenever I try to export a docx: * There was a critical bug on your website. Please check the inbox of your website administrator email address for further instructions. * The allow_url_fopen is allowed, it still does not work. What can I do? - This topic was modified 5 years, 8 months ago by [simea](https://wordpress.org/support/users/simea/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-when-exporting%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/) * (@tilalahmad) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13505272) * [@simea](https://wordpress.org/support/users/simea/) * Recently we were facing an API Connection error and we just fixed the issue. Please give another try to the plugin. We hope it will work. Otherwise please [enable debugging in WordPress](https://wordpress.org/support/article/debugging-in-wordpress/) and share the error details with us. * Thread Starter [simea](https://wordpress.org/support/users/simea/) * (@simea) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13512561) * Thank you, it works now! * Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/) * (@tilalahmad) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13517573) * [@simea](https://wordpress.org/support/users/simea/) * Thanks for the confirmation. It is our priority to continue providing the best service to our users. We would very much appreciate it if you would please take a few minutes today or the next few days to share [your feedback](https://wordpress.org/plugins/aspose-doc-exporter/#reviews). It would help us to provide you with best support and service. * [wishd](https://wordpress.org/support/users/wishd/) * (@wishd) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13538532) * I’m getting the same issue. Can you help, please? Thanks * [wishd](https://wordpress.org/support/users/wishd/) * (@wishd) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13538661) * Fatal error: Uncaught Exception: [500] Error connecting to the API ([https://api.aspose.cloud/v4.0/words/convert?format=DOC](https://api.aspose.cloud/v4.0/words/convert?format=DOC)) in /xxxxxxxxxxxx/public_html/wp-content/plugins/aspose-doc-exporter/vendor/aspose- cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php on line 2771 * Call stack: * Aspose\W\WordsApi::convertDocumentWithHttpInfo() wp-content/plugins/aspose-doc- exporter/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php: 2736 Aspose\W\WordsApi::convertDocument() wp-content/plugins/aspose-doc-exporter/ src/AsposeWordsExporter/ExportEngine.php:63 AsposeWordsExporter\ExportEngine:: convert() wp-content/plugins/aspose-doc-exporter/src/AsposeWordsExporter/HookRegistrar. php:101 AsposeWordsExporter\HookRegistrar::exportBulkAction() wp-includes/class- wp-hook.php:287 WP_Hook::apply_filters() wp-includes/plugin.php:206 apply_filters() wp-admin/edit.php:202 * Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/) * (@tilalahmad) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13539113) * [@wishd](https://wordpress.org/support/users/wishd/) * There was a temporary issue. It is working fine. Please check and confirm. Thanks. * [wishd](https://wordpress.org/support/users/wishd/) * (@wishd) * [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13539253) * Perfect. Thank you so much for such prompt action! Much appreciated. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error-Message when exporting’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/aspose-doc-exporter_6aadd2.svg) * [Aspose.Words - Import and Export word documents](https://wordpress.org/plugins/aspose-doc-exporter/) * [Frequently Asked Questions](https://wordpress.org/plugins/aspose-doc-exporter/#faq) * [Support Threads](https://wordpress.org/support/plugin/aspose-doc-exporter/) * [Active Topics](https://wordpress.org/support/plugin/aspose-doc-exporter/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/aspose-doc-exporter/unresolved/) * [Reviews](https://wordpress.org/support/plugin/aspose-doc-exporter/reviews/) * 7 replies * 3 participants * Last reply from: [wishd](https://wordpress.org/support/users/wishd/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/error-message-when-exporting/#post-13539253) * Status: resolved