Plugin Contributor
Ryan C.
(@ryancowles)
Hi there! I had a look at your site, and Jetpack appears to be properly connected at the moment. Are you still having trouble? If so, could you please tell me the exact steps that you are taking that result in the problem? Please be sure to include relevant URLs and error messages.
Just let me know, and we can go from there. Thanks!
Hi Ryan
Yes, the issue is still there. The exact steps I take that result in this problem are to edit / write a blog post and then click schedule or update. It also happens with updating pages. Intermittently, the following error message appears:
This webpage is not available
ERR_CONNECTION_RESET
The issue did not happen when Jetpack was deactivated – although of course as it only happens intermittently, it may not be Jetpack at all! It also happened after Jetpack updated earlier this month which is why I think it’s Jetpack.
Any help would be appreciated.
Jane
Plugin Contributor
Ryan C.
(@ryancowles)
Thanks for the additional info!
The exact steps I take that result in this problem are to edit / write a blog post and then click schedule or update
Just to clarify, are you publishing posts from http://www.thoughtsofjustafan.com/wp-admin or from http://wordpress.com?
How often does this error occur? And does the issue occur even with all other plugins disabled?
Hi Ryan
I am publishing from http://www.thoughtsofjustafan.com/wp-admin rather than wordpress.
I noticed that the last time I deactivated and reactivated Jetpack, published posts send two notifications to my subscriber list (from [email redacted] and also from wp). Does that have any bearing on the problem? I don’t need the wp notification.
This problem occurs approx. 80% of the time. Sometimes I can edit and update with no problem but mostly it takes 3 or 4 attempts, in which I have to recover the updated data each time.
The last time I disabled all other plugins I updated and edited two blog posts each time I enabled the plugins back in (one by one). There were no problems until I enabled Jetpack again.
Thanks for all your help with this
Jane
I don’t need the wp notification.
That notification isn’t sent by Jetpack, so I don’t think the problem is related.
Could you try to go to Jetpack > Settings, and deactivate each Jetpack module, one at a time, until you find the source of the issue? You’ll want to start with modules that are triggered when you update a post, like the Spelling module.
Let us know what you find!
