Title: Error Message when connecting with FB Last modified: October 12, 2020 --- # Error Message when connecting with FB * Resolved [derantiguru](https://wordpress.org/support/users/derantiguru/) * (@derantiguru) * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/) * I have trouble when trying to establish the conncetion between facebook and WordPress. * I am experiencing the error that several other users seem to be experiencing as well. * When I try to finish the integration with facebook and should be forwarded to the wordpress admin section I instead encounter an error message that looks like this: * [https://drive.google.com/file/d/1Z3zIekxflvEGbti-SqZvc33zjZc2cvlW/view?usp=sharing](https://drive.google.com/file/d/1Z3zIekxflvEGbti-SqZvc33zjZc2cvlW/view?usp=sharing) * The app is shown in my facebook business manager, but does not appear in my wordpress/ woocommerce plugin. It still says that I need to do the integration. The admin panel still looks like this: * [https://drive.google.com/file/d/1RRigwa_M3kTjEa1tsxePB2dBOnDngDwy/view?usp=sharing](https://drive.google.com/file/d/1RRigwa_M3kTjEa1tsxePB2dBOnDngDwy/view?usp=sharing) * And even after several attempts, I am not able to establish a connection. Help would be much appreciated. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-when-connecting-with-fb%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/#post-13534436) * Hey [@derantiguru](https://wordpress.org/support/users/derantiguru/) Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out 🙂 * There are a few things that we can look at that may help with this issue. Can you please check the following: - Your pixel, catalog, and Facebook extension must all be under the same Business Manager account. - Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General) - Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect. * Can you please check that the above three items are all correct for your site and if they help to get you connected? * Cheers, Steve * Thread Starter [derantiguru](https://wordpress.org/support/users/derantiguru/) * (@derantiguru) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/#post-13539109) * I checked all the things you mentioned. Yet the connection is still not possible * Any further ideas to solve this problem? * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/#post-13540568) * Hey [@derantiguru](https://wordpress.org/support/users/derantiguru/), * We sometimes see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully. * There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps: - Go to [https://www.YOURSITNAME.com/wp-admin/options.php](https://www.YOURSITNAME.com/wp-admin/options.php) - Search for wc_facebook_external_business_id - In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place. - Scroll to the bottom of this page and click Save Changes. - In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save. * Once you have checked this, can you please try to connect to Facebook again and let me know if you get any further in the connection process? * Cheers, Steve * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/#post-13581251) * Hey [@derantiguru](https://wordpress.org/support/users/derantiguru/) , * It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/) for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0) if you have further questions. * Cheers, Steve Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error Message when connecting with FB’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) ## Tags * [connection errors](https://wordpress.org/support/topic-tag/connection-errors/) * 4 replies * 2 participants * Last reply from: [Steve](https://wordpress.org/support/users/skyvergesteve/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-when-connecting-with-fb/#post-13581251) * Status: resolved