Error message when checking for spam comments

  • Resolved Debbie D.

    (@debbie-doglady)


    9 years ago

    I just installed this plugin and activated the “check for spam” feature. When it came to the end, I got this popup:
    Server response: Data for validation not set
    Then, this error message appeared:
    Cannot load ct_check_spam
    I clicked the back button and it started over again, with the same end result. It said I had 101 spam comments in over 15000 existing ones. Please advise how to fix this so I can view and remove the spam.
    Thanks!
    My website is The Doglady’s Den

Viewing 5 replies - 1 through 5 (of 5 total)
  • SergeM

    (@serge00)

    9 years ago

    Hello.

    Thank you for your request.

    We will revise the code and fix it as soon as possible. It will take 1-2 working days.

    Sorry for the inconveniences. Please, wait.

    Best regards.

    Thread Starter Debbie D.

    (@debbie-doglady)

    9 years ago

    Thanks

    Safronik

    (@safronik)

    9 years ago

    Hello,

    Thank you for the feedback!
    we have fixed the issue, please, install the plugin from here: https://downloads.wordpress.org/plugin/cleantalk-spam-protect.zip

    Please, deactivate and delete the current version before installation!

    Contact us if you still have questions.

    Thread Starter Debbie D.

    (@debbie-doglady)

    9 years ago

    Thank you. I have just carried out the procedure. Will let you know how it goes.

    SergeM

    (@serge00)

    9 years ago

    You are welcome, Debbie!

    Feel free to contact us anytime. We are ready to help 24/7.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)

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  • 5 replies
  • 3 participants
  • Last reply from: SergeM
  • Last activity: 9 years ago
  • Status: resolved