Title: Error message upon submission Last modified: August 22, 2016 --- # Error message upon submission * Resolved [klevur](https://wordpress.org/support/users/klevur/) * (@klevur) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-message-upon-submission/) * When using the plugin and trying to submit a payment, whether in text mode or live mode, I am getting the following error. * There was an error, but FirstData didn’t send back an error message. * I have an active feed with all fields mapped correctly. I have tried it both ways: first with all fields including address 2 and country in the form and then by removing address 2 and country from the form. * I do have the correct credentials from FirstData inserted in the gateway. * If there is anything you can do to help with this I would really appreciate it. * [https://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/](https://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/) * (@aubreypwd) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251485) * You are probably testing in a development environment? This has to be used on a live server for FirstData to make a connection back to the plugin. FirstData can’t connect with localhost, for instance. * Thread Starter [klevur](https://wordpress.org/support/users/klevur/) * (@klevur) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251494) * Nope the site is live on a production server. * [josemalquijay](https://wordpress.org/support/users/josemalquijay/) * (@josemalquijay) * [11 years, 8 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251729) * Im getting the same message in a live and development enviroment. * Can you please help us with this? * Thanks in advance * Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/) * (@aubreypwd) * [11 years, 8 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251733) * Are you using a credit card field? * [josemalquijay](https://wordpress.org/support/users/josemalquijay/) * (@josemalquijay) * [11 years, 8 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251734) * Yes, Im using the credit card field from gravity forms to display all the needed fields. * I have been reading on the first data site and I think that this problem might be because the connection needs the TCP port 1129 open in both ways?, apparently my host didnt have this open. I will change the host plan and I will see if it works there in case this is the problem. * Thank you for your help. * Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/) * (@aubreypwd) * [11 years, 8 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251737) * The ports shouldn’t be the problem. Did you update to the latest version? * Thread Starter [klevur](https://wordpress.org/support/users/klevur/) * (@klevur) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251778) * Hey, the plugin has been working pretty well for us so thank you. I do notice that it is not set to work on the newest versions of WordPress and wanted to see if you were going to be updating anytime soon? * The issue is much the same as before. People tried to submit a payment and when the card did not go through it gave this error: There was an error, but FirstData didn’t send back an error message. * Ironically, this time it is only affecting cards that are not valid. Shouldn’t there be a decline message that can be put there as opposed to this. This leads people to believe that something is wrong with the system and not their card. * Any help is appreciated. * Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/) * (@aubreypwd) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251792) * I just added [https://github.com/aubreypwd/gravityforms-firstdata/issues/22](https://github.com/aubreypwd/gravityforms-firstdata/issues/22), and you might want to checkout [http://www.gofundme.com/gffde4](http://www.gofundme.com/gffde4) * I’m trying to get funding to fix this plugin and release a new version. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error message upon submission’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/gravity-forms-first-data-global-gateway- addon_f3f7f9.svg) * [Gravity Forms + First Data Global Gateway e4](https://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/) * [Support Threads](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/) * [Active Topics](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/reviews/) ## Tags * [firstdata](https://wordpress.org/support/topic-tag/firstdata/) * [message](https://wordpress.org/support/topic-tag/message/) * 8 replies * 3 participants * Last reply from: [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/error-message-upon-submission/#post-5251792) * Status: resolved