Title: Error message: Uncaught Error: Call to undefined function token_get_all() Last modified: March 7, 2022 --- # Error message: Uncaught Error: Call to undefined function token_get_all() * Resolved [jimmy.carter](https://wordpress.org/support/users/jimmycarter-1/) * (@jimmycarter-1) * [4 years, 2 months ago](https://wordpress.org/support/topic/error-message-uncaught-error-call-to-undefined-function-token_get_all/) * I’ve been using Ultimate Member for about 3 years without incident. Today, I could not login to admin panel, instead received a PHP error message. Then WordPress sent me an email that my site was experiencing a technical issue, gave me a recovery mode link and the information copied below. * I’m the simpleton that WordPress is supposed to appeal to without real programming savvy. I clicked the recovery mode link and was able to access WordPress admin/ dashboard. On the plugin page, it said “This plugin failed to load prperly and is paused during recovery mode”. I deactivated the plugin, exited recovery mode and everything (except Ultimate Member, of course) is working properly. I tried to activate Ultimate Member and the same thing happened again. * Can anyone help me know what to do next? * Here is the error message: * When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.9.1 Current theme: Customizr Child (version 1.0.0) Current plugin: Ultimate Member (version 2.3.1) PHP version 7.4.28 * Error Details ============= An error of type E_ERROR was caused in line 963 of the file /home/myncma/www/wp-content/plugins/ultimate-member/includes/core/ class-shortcodes.php. Error message: Uncaught Error: Call to undefined function token_get_all() in /home/myncma/www/wp-content/plugins/ultimate-member/includes/ core/class-shortcodes.php:963 Stack trace: #0 /home/myncma/www/wp-content/plugins/ ultimate-member/includes/admin/core/class-admin-settings.php(1337): um\core\Shortcodes- >get_templates() #1 /home/myncma/www/wp-includes/class-wp-hook.php(307): um\admin\ core\Admin_Settings->init_variables() #2 /home/myncma/www/wp-includes/class-wp- hook.php(331): WP_Hook->apply_filters() #3 /home/myncma/www/wp-includes/plugin. php(474): WP_Hook->do_action() #4 /home/myncma/www/wp-admin/admin.php(175): do_action()# 5 /home/myncma/www/wp-admin/plugins.php(10): require_once(‘/home/myncma/ww…’)# 6 {main} thrown` Viewing 3 replies - 1 through 3 (of 3 total) * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 2 months ago](https://wordpress.org/support/topic/error-message-uncaught-error-call-to-undefined-function-token_get_all/#post-15435231) * [@jimmycarter-1](https://wordpress.org/support/users/jimmycarter-1/) * Call your web hosting support about this issue, it’s probably a PHP installation error. * Thread Starter [jimmy.carter](https://wordpress.org/support/users/jimmycarter-1/) * (@jimmycarter-1) * [4 years, 2 months ago](https://wordpress.org/support/topic/error-message-uncaught-error-call-to-undefined-function-token_get_all/#post-15437791) * Thank you [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)! The host got on it immediately and mentioned there was a big php update. He corrected the problem and now everything works. * Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/) * (@ultimatemembersupport) * [4 years, 2 months ago](https://wordpress.org/support/topic/error-message-uncaught-error-call-to-undefined-function-token_get_all/#post-15440340) * Hi [@jimmycarter-1](https://wordpress.org/support/users/jimmycarter-1/) * Thanks for letting us know how it resolves the issue. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Error message: Uncaught Error: Call to undefined function token_get_all()’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) * 3 replies * 3 participants * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/error-message-uncaught-error-call-to-undefined-function-token_get_all/#post-15440340) * Status: resolved