WordPress.org

Forums

NS Cloner - Site Copier
[resolved] Error message try cloning "There was an error creating a user" (20 posts)

  1. Tom2020
    Member
    Posted 1 year ago #

    Hello, I receive following error message "There was an error creating a user". It did not clone anything. WP multi with subdomains on wp 3.9.
    No users in site which is to clone, only 1 account (admin). Nearly no media or uploads. So it is no heavy load.

    https://wordpress.org/plugins/ns-cloner-site-copier/

  2. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    Is the same admin account that you are using for cloning also a member of the site you are trying to clone?

    Have you tried creating a site the normal way using Sites > Add New and does that work?

  3. Tom2020
    Member
    Posted 1 year ago #

    Hello,

    thanks for your very fast support!

    I use muti site switcher. I have only on "network" under "sites" the menu point "NS cloner" so I must start here. The user of this subdomain site I want clone is of course also in "network" if you mean this. In the site I want to clone is only 1 administrator account.

    I go also to "network", start ns cloner choose subdomain site "subdomain.mysite.com" as which is to clone, give site to clone new name "subdomain2.mysite.com" and title and start cloning. Then error message comes. Noting is cloned.

    A permission problem?

    Yes...add new site (normal way) I have tried now and before already, that does work. I use the complete multisite system, "by my self" only, no users.

    Thanks.

  4. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    Do you mean this "multisite switcher" plugin?
    https://wordpress.org/plugins/multisite-switcher/

    That might be creating a conflict. Have you tried deactivating that plugin and cloning with it disabled?

  5. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    Also, it sounds like for some reason the Cloner is unable to detect the current user logged in. Please double-check your user's email address and username and make sure they are valid. But it's quite possible that any plugins associated with user modification (like multisite switcher) could be the problem.

  6. chillspace
    Member
    Posted 1 year ago #

    I'm not using the multisite plugin myself. It is a standard multisite set up and the admin username and email are definitely valid. FYI, this is on the latest WordPress 3.9.1.

  7. chillspace
    Member
    Posted 1 year ago #

    Resolved on my end. I checked over the account I was using and yes, it was missing an email address. Added it in and all is good. Sorry for wasting bandwidth here.

  8. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    No prob. Thanks for the positive confirmation on potential solution! Hopefully it will help @Tom2020 and others.

  9. Tom2020
    Member
    Posted 1 year ago #

    Hello, Never Settle,

    sorry for my late reply, I was on a trip. I did look and see that my superadmin was WITHOUT a email adress! So I did put one and then it was POSSIBLE to clone. Without error. I make 2 tests all work.

    Thank you very much. Great plugin.

    One question: It did clone without existing pages. As i understand I can have this (clone existing pages, posts) with PRO plugin. Right?

    Thanks.

  10. Tom2020
    Member
    Posted 1 year ago #

    OK, did forget: I can import / export also via .xml wp import / export.

    But does the PRO have the option to clone pages, media, posts etc.?

  11. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    Great to hear - thanks!

    The free version should clone all posts and pages too. The Pro version adds the ability to choose to NOT clone all posts and pages.

  12. Tom2020
    Member
    Posted 1 year ago #

    Hello,

    Thanks. Strange...it did in both cases clone not any pages. Also I realized that cute slider, rev.slider and layer slider were not cloned, but I think this is normal (?) MAB (Magic Action Boxes) were cloned but no entries (I think they are custom post types?) they stand like empty pages without content inside.

    It was only the wp "demo page" in the cloned sites.

  13. Never Settle
    Member
    Plugin Author

    Posted 1 year ago #

    That is weird. Can you please send us your logs here:
    http://neversettle.it/support-and-feedback/

    You can find them under /wp-content/plugins/ns-cloner-site-copier/logs

    It's possible that the clone operation didn't complete if it was taking too long and hit the PHP max_execution_time limit set by your host. In this case some of the site would have been copied but not all (like the posts). Everything should be a complete copy and you should have gotten a confirmation message with stats on what was copied at the end.

    Thanks!

  14. Tom2020
    Member
    Posted 12 months ago #

    Hello,

    I did just look, but the file is 0 bytes, opened in proton (php editor), has no content. So I will not send. The log file also has old data time stamp from moment when ns cloner was installed first (June 28.) not the actual date/time even not after cloning and refresh. So it is not created from my opinion.

    But I did forget to say that while cloning it comes a error message
    "ERROR: You must activate this plugin from the network dashboard."
    and you can go only with browser "back" to come to dashboard. New site is the cloned but like we know now uncomplete. I think this is some plugin who makes this. How can I identify it or shall I deactivate one after another?

    The wp multiuser and the ns cloner is on our (full managed) webserver (Intel Dual Xeon (2 x 2,66Ghz), 4GB DDR3, 500GB HDD), no limited shared hosting, so I believe more in (other) plugin problem than memory or time out problems(?).

  15. Never Settle
    Member
    Plugin Author

    Posted 12 months ago #

    Hi - there should be multiple log files there - the .html files are log files too. 1 file = 1 cloning session and then there is a single .log file summary of every session. Do you have any .html files in there (you should if the cloner ran).

    Next thing to check: did you Network Activate the Cloner? Because it has to be network activated itself, and is run from wp-admin/network. I'm just trying to cover all the bases and eliminate anything obvious. Please check those things.

    Otherwise It could potentially be a conflict with another plugin, but it's impossible to say from what you've described. We'd really have to see screenshots or a video of what you are trying in order to say for sure.

  16. Tom2020
    Member
    Posted 12 months ago #

    Hello,

    after a lot of testing some things are now more clear:

    I deactivated the plugin "Proper Network Activation: Version 1.0" which did made previous error message "ERROR: You must activate this plugin from the network dashboard." So this plugin (it should make proper network activation ;-) was the culprid for this first problem.

    Now it clones and makes log files. It shows now also the process in "Status box".

    This works as long as I use ns cloner to clone a site with (EWA theme).
    All ok, all pages, posts etc. correct cloned.

    But when I then try to clone site with another theme (MANA theme) it gives strange message on the top of ns cloner page (on the place were later "status" is displayed...) which is:

    -------------------------

    STATUS

    You must fill out all fields in Cloning section. Otherwise unsafe operation.

    -------------------------

    Even there are *all* fields filled! I tried this several time, each with same result in a site using this theme.

    It clones, but again with no cloned pages. Only a sample page.

    So my idea was to switch before cloning to other theme. So I tried this with switching to WP 2012 or EWA (which works on other site to clone) BEFORE cloning this page, but did not help.

  17. Tom2020
    Member
    Posted 12 months ago #

    I did try again and want put here the entries of ...ns-cloner.log:

    ############

    2014-07-06 16:25:56 - Site: xxxxx.xxxxxxx.net/ created!
    2014-07-06 16:26:20 - Site: yyyyy.xxxxxxx.net/ created!
    2014-07-06 16:26:20 - yyyyyy.xxxxxxxx.net cloned in 0.57663917541504 seconds.

    ############

    xxxxx.xxxxxxx.net was the site with the error message "STATUS
    You must fill out all fields in Cloning section. Otherwise unsafe operation." were pages not cloned.

    here it did not write into log "....cloned in 0.57663917541504 seconds" like on successfull cloned page (with correct cloned pages inside).

    *** NOTE: Domains anonymized.

  18. Never Settle
    Member
    Plugin Author

    Posted 12 months ago #

    OK, great - sounds like progress.

    That warning message on the site that did not complete cloning might also be caused if you are trying to clone a site that does not have a title filled in. You can check that in the Settings > General section of that "source" site's dashboard.

    If you've also checked that and are confident it is correct, the only other way we can see what might be going on would be to get a screenshot of what everything looks like when you get that status warning message and/or the .html logs from that submitted here.
    http://neversettle.it/support-and-feedback/

    It shouldn't be an issue related to the theme. It's more likely related to the source site's meta data or something going on when you try to clone. You might find different results / success cloning different sites in your network. But we should be able to isolate the issue with more info.

  19. Tom2020
    Member
    Posted 12 months ago #

    Hello,

    Perfect! Exactly this it was :-)

    Because I use this wp multi site often for landing pages I did have also a modified wp 2012 theme on it as a landing page basis. Therefore it was without titel this one. After puting a title it cloned without any problems. With all pages and all MAB (Magic Action Boxes).

    I will become candidate for your pro plugin very soon I see :-) which will give me more possibilities.

    But for you and others I want remember that (in my case) the ns cloner was not compatible with "Proper Network Activation: Version 1.0" and incomplete cloning was result.

    So thank you very much for your great support!

  20. Never Settle
    Member
    Plugin Author

    Posted 12 months ago #

    Excellent! Glad to hear that was the answer and that everything is rolling smoothly now.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • NS Cloner - Site Copier
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic

Tags

No tags yet.