Title: error message that is no help
Last modified: September 10, 2026

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# error message that is no help

 *  [circlecast](https://wordpress.org/support/users/circlecast/)
 * (@circlecast)
 * [21 hours, 29 minutes ago](https://wordpress.org/support/topic/error-message-that-is-no-help/)
 * At the top of my admin page I have the following message, “A problem on your 
   site is preventing sitemaps from functioning properly. Identify and resolve any
   issues with **SmartCrawl**’s Sitemap Troubleshooting feature.”
 * [[I go to the troubleshooting page for sitemaps and it says “We found an issue
   with your sitemap, but unfortunately, we couldn’t fix it. Please contact our 
   support.” so I am here what information do you need?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [5 hours, 38 minutes ago](https://wordpress.org/support/topic/error-message-that-is-no-help/#post-19017321)
 * Hi [@circlecast](https://wordpress.org/support/users/circlecast/),
 * I hope you are keeping well, and sorry to hear that you are experiencing this
   issue.
 * To check this further, could you please share the website URL so that we can 
   take a closer look at the Sitemap URL?
 * If you are not comfortable sharing the URL in this public forum, please feel 
   free to email us at [wpsupport@incsub.com](https://wordpress.org/support/topic/error-message-that-is-no-help/wpsupport@incsub.com?output_format=md)
   using the following template.
 *     ```
       Subject: ATTN: WPMU DEV support - wp.org
   
       Please send:
       – Link to your WordPress site
       – Link back to this thread for reference (https://wordpress.org/support/topic/error-message-that-is-no-help//)
       – Any other relevant URLs/info
       ```
   
 * To ensure we don’t miss your email, please let us know here once you’ve emailed
   us, and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.
 * Looking forward to hearing back from you.
 * Best Regards,
    Nebu John

Viewing 1 replies (of 1 total)

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## Tags

 * [sitemap](https://wordpress.org/support/topic-tag/sitemap/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * Last activity: [5 hours, 38 minutes ago](https://wordpress.org/support/topic/error-message-that-is-no-help/#post-19017321)
 * Status: not resolved