Support » Plugin: Easy Forms for Mailchimp » Error message – requested cource could nog be found

  • Resolved ABCTravel

    (@diede33)


    Af few years ago I’ve successfully integrated my mailchimp api. But sins a couple of weeks my subscription form is not working. it gives “The requested resource could not be found.” error message. Even I cannot edit my forms in Easy Form form list. it gives “We’ve encountered an error. Reload the page and try again. If the error persists, please reach out to support.” I already cleared the API Cache

    PLease help me to fix this issue

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @diede33,

    We’ve seen this issue a lot over the past few months. I wrote a lengthy explanation of the probable causes of this issue on this ticket: https://wordpress.org/support/topic/cant-find-list-2/. I’ll copy that here:

    Sorry for the issue. I think this could be one of three things.

    First, your IP address could be blocked by MailChimp. This is the most common reason for the error; MailChimp will block you (via a service called Akamai) if your IP address has been responsible for malicious things like spam. This happens the most in shared hosting environments where other websites share an IP address with you. It doesn’t mean that you were responsible for the malicious behavior but rather that someone else was using your current IP address and now it is compromised. To resolve this, get in touch with your server team and ask them to change you to a new IP address.

    Second, there is another layer of cache on your site that needs to be cleared. Do you have any caching plugins that could be adding an additional layer of cache?

    Lastly, there could be a problem with your server communicating with Mailchimp’s API.

    One thing you could is to turn on debugging in our plugin, go to the lists page, and then see if anything was logged to the error log. Here are the instructions for turning on debugging: https://yikesplugins.com/support/knowledge-base/debug-settings/.

    Hope that helps.

    All the best,
    Kevin.

    Thank you for your feedback! I have contacted our server team organisation. They can’t change the IP Address because there are a lot of other companies (50-100) who are on the same shared hosting as we do and if they change it, they have to do this for all the other as well.

    I also cleared all the caches as far as I know. But the problem is still there.

    Then I debugged the plugin. Unfortunately the problem is not resolved. I now have the following error:

    Sorry, the nonce security check didn’t pass. Please reload the page and try again. You may want to try clearing your browser cache as a last attempt.

    Can you please help me further?
    Thank you in advance.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hello,

    The nonce issue is typically a result of a caching plugin. Because a few of our users have experienced this issue, we’ve added an option to turn off the nonce check. You can find this option on the Easy Forms settings page (where you enter your API key).

    Try disabling the nonce check and let us know if your forms are working.

    Thank you,
    Kevin.

    Hello Kevin,

    I tried to do this. Than the error is gone, but i receive the following:

    The requested resource could not be found.

    Any Idea?
    Thank you.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Do you have some type of security plugin on your site that is blocking AJAX? This type of error occurs when AJAX is disabled or AJAX calls need to be whitelisted. Can you look into that?

    I’m not sure what you mean with AJAX…but I don’t have a sort of security plugin that is blocking anything as far as I know. I have emptied all caches. I don’t know what the problem could be?

    Thank you

    The Form Builder information gives the following information:

    We’ve encountered an error. Reload the page and try again. If the error persists, please reach out to support.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Oh. That means you’re still being blocked by Mailchimp’s Akamai service.

    Ok. And how can we solve this?

    In the Debug log I see the following message:

    The Requested Resource Could Not Be Found –
    Page: process_form_submission_ajax.php || Type: New Subscriber || Time: 06/05/2019 14:35

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Well I think the first thing to do is ask your server team if they can confirm that your IP is being blocked. If you’re running 50-100 websites on a single IP address then the chances are that at least one other website is experiencing this, or that at least one other website is responsible for you being blocked.

Viewing 10 replies - 1 through 10 (of 10 total)
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