• Resolved kayleighmac10

    (@kayleighmac10)


    Hi,

    I have just finished a small e-commerce store for a client and with certain products an error message appears when I try adding items to the cart:
    invalid value posted for scent (attribute)

    Ive tried with elementor but they have said that the issue is with WooCommerce.

    Please help I almost ready to hand over this site.

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 27 total)
  • Hi @kayleighmac10!

    To assist further, could you please send a link to one of the products presenting this issue?

    Also, could you share a screenshot of the error message you are getting? You can use the snipboard.io tool to share it.

    Thanks!

    Thread Starter kayleighmac10

    (@kayleighmac10)

    http://larkbird.co.uk/product/candles/

    the scent Om currently does this. I also have a screen share video I took if I can pop this over

    Margaret S. woo-hc

    (@margaretwporg)

    Hi @kayleighmac10

    The screen share video link did not come through, but I was able to reproduce the behavior at my end.

    For this product (link above) Invalid value posted for Scent error message is getting displayed when the following variations are selected. The rest of the variations are working fine and can be loaded to cart normally.

    * Spiritual awakening Patchouli…
    * Om sandalwood amber…
    * Black pomegranate…

    As a first step you’ll want to compare the construction/settings of these three variations with the other variations, to check what is left out or what is incorrectly entered. Here’s the documentation for variable products that may come handy: https://woocommerce.com/document/variable-product/

    If you do not see any difference then please share with us the following so we can check deeper:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    Thread Starter kayleighmac10

    (@kayleighmac10)

    
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    Logs:

    2022-03-10T12:07:19+00:00 CRITICAL Uncaught Error: Class 'Elementor\Jet_Woo_Builder_Base' not found in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php:17
    Stack trace:
    #0 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(286): require()
    #1 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(177): Jet_Woo_Builder_Parser->get_widget_from_macros('jet-woo-builder...')
    #2 [internal function]: Jet_Woo_Builder_Parser->replace_callback(Array)
    #3 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(161): preg_replace_callback('/\\%\\%([a-z-_]+)...', Array, '\t\t<div data-ele...')
    #4 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(91): Jet_Wo in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php on line 17
    
    2022-03-10T12:07:41+00:00 CRITICAL Uncaught Error: Class 'Elementor\Jet_Woo_Builder_Base' not found in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php:17
    Stack trace:
    #0 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(286): require()
    #1 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(177): Jet_Woo_Builder_Parser->get_widget_from_macros('jet-woo-builder...')
    #2 [internal function]: Jet_Woo_Builder_Parser->replace_callback(Array)
    #3 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(161): preg_replace_callback('/\\%\\%([a-z-_]+)...', Array, '\t\t<div data-ele...')
    #4 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(91): Jet_Wo in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php on line 17
    
    2022-03-10T12:07:41+00:00 CRITICAL Uncaught Error: Class 'Elementor\Jet_Woo_Builder_Base' not found in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php:17
    Stack trace:
    #0 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(286): require()
    #1 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(177): Jet_Woo_Builder_Parser->get_widget_from_macros('jet-woo-builder...')
    #2 [internal function]: Jet_Woo_Builder_Parser->replace_callback(Array)
    #3 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(161): preg_replace_callback('/\\%\\%([a-z-_]+)...', Array, '\t\t<div data-ele...')
    #4 /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-parser.php(91): Jet_Wo in /home/customer/www/missm25.sg-host.com/public_html/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-add-to-cart.php on line 17
    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thanks for sharing the additional information!

    The behavior you’ve described can be caused by a theme or plugin conflict. I see several errors with the JetWooBuilder plugin there.

    To rule out any conflict issues, I would suggest you perform a conflict test by setting your theme to Storefront and disabling all plugins except for WooCommerce.

    If the issue is gone, reactive each element one by one until you find the culprit.

    If the issue persists with just WooCommerce enabled, please export the product via a CSV file and share it with us with a Google Drive or Dropbox public link.

    Let us know how it goes!

    Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m going to mark this thread closed for now – we’ll be here if and/or when you are ready to continue.

    Thread Starter kayleighmac10

    (@kayleighmac10)

    Hi,

    Sorry to be back, I struggled with help from jet woo builder so I changed back to elementor pro and this problem is still occurring so not an issue with them. Im at a loss with what to do 🙁

    Berg (woo-hc)

    (@hegenberg)

    Hi @kayleighmac10

    If your variations are correctly set, then very likely this problem is due to a conflict with a theme or plugin on the site.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Remove any custom code and disable all plugins except for WooCommerce
    • Navigate to your WP Dashboard again

    If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Important If you can’t do the conflict test on your live site, I’d recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site: https://wordpress.org/plugins/wp-staging.`

    We’ll look forward to hearing from you.

    Thread Starter kayleighmac10

    (@kayleighmac10)

    I have just done this and it is still coming up

    Igor H

    (@ihereira)

    Hi,

    When checking the system status report I can see the WooCommerce and database versions are different, they should be the same for the site to work properly.

    WC Version: 6.3.1
    WC Database Version: 6.2.2

    You will want to back up before updating, to learn more please refer to:
    https://woocommerce.com/posts/how-to-easily-backup-and-restore-woocommerce/

    Is possible you have received a notice to update the database? If so, more information is available on this documentation:
    https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    You can go to WooCommerce > status > tools > update database once the backup is ready.

    Pending: 1
    There is also one pending action on the site, to be sure t is not affecting your site, you can go to:
    WooCommerce > status > scheduled actions > pending and run it.

    Once these actions are executed please check again, and let us know if the issue persists.

    If it persists please export the product and upload a copy of the CSV file created as recommended by Paulo above, so that we can take a better look. Thank you.

    Thread Starter kayleighmac10

    (@kayleighmac10)

    Hi,

    So I have rechecked everything and even created a new website on a new domain and the problem persists which is very odd, I copied and pasted the attribute info in, could this be the problem? I will add csv below incase

    Many thanks

    Thread Starter kayleighmac10

    (@kayleighmac10)

    ID,Type,SKU,Name,Published,”Is featured?”,”Visibility in catalog”,”Short description”,Description,”Date sale price starts”,”Date sale price ends”,”Tax status”,”Tax class”,”In stock?”,Stock,”Low stock amount”,”Backorders allowed?”,”Sold individually?”,”Weight (kg)”,”Length (cm)”,”Width (cm)”,”Height (cm)”,”Allow customer reviews?”,”Purchase note”,”Sale price”,”Regular price”,Categories,Tags,”Shipping class”,Images,”Download limit”,”Download expiry days”,Parent,”Grouped products”,Upsells,Cross-sells,”External URL”,”Button text”,Position,”Attribute 1 name”,”Attribute 1 value(s)”,”Attribute 1 visible”,”Attribute 1 global”,”Meta: site-sidebar-layout”,”Meta: site-content-layout”,”Meta: _jet_woo_template”,”Meta: _template_type”,”Meta: _jet_woo_product_video_type”,”Meta: _jet_woo_product_video_placeholder”,”Meta: _jet_woo_product_vimeo_video_url”,”Meta: _jet_woo_product_youtube_video_url”,”Meta: _jet_woo_product_self_hosted_video”,”Meta: neve_meta_container”,”Meta: neve_meta_sidebar”,”Meta: neve_meta_enable_content_width”,”Meta: neve_meta_content_width”,”Meta: _oembed_b568e97eb1b156f00605538663d4255e”
    79,variable,1003,”Soy wax snap bars”,1,0,visible,”Soy wax snap bars approx 60 hours of scent per bar”,”Wax melt bars all handmade and soy in biodegradable packaging. Each bar is at least 60 hours of scent. Just pop 2 pieces in a ceramic wax burner and then keep using until the scent goes (usually around 4-5 tealights worth).
    \n
    \n 
    \n
    \nOrders are made to order so please allow 2-3 days for this before dispatching.
    \n
    \nWe also try to reuse and recycle as much of our packaging as possible to remain eco friendly.”,,,taxable,,1,,,0,0,,,,,1,,,,”Wax melts”,,”wax melts”,”http://larkbird.co.uk/wp-content/uploads/2022/03/275782938_381734803782681_960741665831309231_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/274949634_1331331057367480_1096179346871109095_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/275032979_991029755175566_2117896162458788114_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/274878975_740205067416351_4604272091922552586_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/274717325_556032235507462_9122969162986912949_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/258880718_1718119775059999_3164321583244684549_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/273757680_359975399056585_7924408631896894934_n-2.jpg&#8221;,,,,,,,,,0,Scent,”Mango- Mango\, papaya\, apple and orange, Rhubarb- Rhubarb peaches apples pears, Forbidden- Mints and citrus, Fresh Cotton- florals just like fresh washing, Spiritual Awakening- patchouli\, jasmine\, ambergris\,
    roses and vanilla, Om- sandalwood\, amber\, camomile and sweet
    orange, Oh coconut- Luscious coconut and Tonka bean, Raspberry ripple- raspberry ice cream, Lavender Dreams- lavender\, roses and lily, Black Pomegranate- pomegranate\, plums and
    raspberries, Rose Vanilla – Fresh floral rose with vanilla, Fairy Snow- candy floss\, pear drops\, bubblegum\, banana and hint of vanilla, Sugar Plum- peaches\, nectarines and coconut, Fig & Wild Cassis- Fig\, plum\, peach\, rose\, cassis, Lemon sherbert, Coastal breeze”,1,0,default,default,267,full_width,youtube,516,,,,full-width,full-width,off,100,
    80,variable,1002,”Large candle with gold lid”,1,0,visible,”Large candle with gold lid burn time approx 45-50 hour burn time available in all scents”,”Large candles with gold lid, burn for approx 45-50 hours. Trim your wick and remember always burn your candle for at least 3 hours on the first burn to ensure an even and clean burn.
    \n
    \n 
    \n
    \nOrders are made to order so please allow 2-3 days for this before dispatching.
    \n
    \nWe also try to reuse and recycle as much of our packaging as possible to remain eco friendly.”,,,taxable,,1,,,0,0,,,,,1,,,,Candles,,Candles,”http://larkbird.co.uk/wp-content/uploads/2022/03/272940549_1005205277084745_8518176451440109004_n-2.jpg, http://larkbird.co.uk/wp-content/uploads/2022/03/274949634_381758530127956_574916720292755813_n.jpg&#8221;,,,,,,,,,0,Scent,”Mango- Mango\, papaya\, apple and orange, Rhubarb- Rhubarb peaches apples pears, Forbidden- Mints and citrus, Fresh Cotton- florals just like fresh washing, Spiritual Awakening- patchouli\, jasmine\, ambergris\,
    roses and vanilla, Om- sandalwood\, amber\, camomile and sweet
    orange, Oh coconut- Luscious coconut and Tonka bean, Raspberry ripple- raspberry ice cream, Lavender Dreams- lavender\, roses and lily, Black Pomegranate- pomegranate\, plums and
    raspberries, Rose Vanilla – Fresh floral rose with vanilla, Fairy Snow- candy floss\, pear drops\, bubblegum\, banana and hint of vanilla, Sugar Plum- peaches\, nectarines and coconut, Fig & Wild Cassis- Fig\, plum\, peach\, rose\, cassis, Lemon sherbert, Coastal breeze”,1,0,default,default,267,full_width,youtube,,,,,full-width,full-width,off,100,
    123,variable,1001,”Small soy candle”,1,0,visible,”Small soy candle 25-30 hour burn time available in all scents”,”Small candles, burn for approx 25-30 hours. Trim your wick and remember always burn your candle for at least 3 hours on the first burn to ensure an even and clean burn.
    \n
    \n 
    \n
    \nOrders are made to order so please allow 2-3 days for this before dispatching.
    \n
    \nWe also try to reuse and recycle as much of our packaging as possible to remain eco friendly.”,,,taxable,,1,,,0,0,,,,,1,,,,Candles,,Candles,http://larkbird.co.uk/wp-content/uploads/2022/02/271176782_333558495258135_5876207774784049853_n.jpg,,,,,,,,,0,Scent,”Mango- Mango\, papaya\, apple and orange, Rhubarb- Rhubarb peaches apples pears, Forbidden- Mints and citrus, Fresh Cotton- florals just like fresh washing, Spiritual Awakening- patchouli\, jasmine\, ambergris\,
    roses and vanilla, Om- sandalwood\, amber\, camomile and sweet
    orange, Oh coconut- Luscious coconut and Tonka bean, Raspberry ripple- raspberry ice cream, Lavender Dreams- lavender\, roses and lily, Black Pomegranate- pomegranate\, plums and
    raspberries, Rose Vanilla – Fresh floral rose with vanilla, Fairy Snow- candy floss\, pear drops\, bubblegum banana and hint of vanilla, Sugar Plum- peaches\, nectarines and coconut, Fig & Wild Cassis- Fig\, plum\, peach\, rose\, cassis, lemon shertbert, coastal breeze”,1,0,default,default,267,full_width,youtube,,,,,full-width,full-width,off,100,
    273,variable,1000,”Extra large candle double wicked”,1,0,visible,”Extra large candle double wicked (all wicks are soy cotton) burn time approx 40 hours”,”Extra large candles, double wicked, burn for approx 40 hours. Trim your wick and remember always burn your candle for at least 3 hours on the first burn to ensure an even and clean burn.
    \n
    \n 
    \n
    \nOrders are made to order so please allow 2-3 days for this before dispatching.
    \n
    \nWe also try to reuse and recycle as much of our packaging as possible to remain eco friendly.”,,,taxable,,1,,,0,0,,,,,1,,,,Candles,,Candles,”http://larkbird.co.uk/wp-content/uploads/2022/03/275459661_548531603047995_4426448635690260096_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/274368095_1087804791796243_7850656065996004637_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/274901383_342157957855613_6367033587565028603_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/275527015_1037339037127904_4777949864167343435_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/275146662_1173508533392629_6554122807085841372_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/275222239_910138736320318_2004314385832702627_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/02/259232679_1758891330981336_5290674936782198418_n-2.jpg&#8221;,,,,,,,,,0,Scent,”Mango- Mango\, papaya\, apple and orange, Rhubarb- Rhubarb peaches apples pears, Forbidden- Mints and citrus, Fresh Cotton- florals just like fresh washing, Spiritual Awakening- patchouli\, jasmine\, ambergris\,
    roses and vanilla, Om- sandalwood\, amber\, camomile and sweet
    orange, Oh coconut- Luscious coconut and Tonka bean, Raspberry ripple- raspberry ice cream, Lavender Dreams- lavender\, roses and lily, Black Pomegranate- pomegranate\, plums and
    raspberries, Rose Vanilla – Fresh floral rose with vanilla, Fairy Snow- candy floss\, pear drops\, bubblegum banana and hint of vanilla, Sugar Plum- peaches\, nectarines and coconut, Fig & Wild Cassis- Fig\, plum\, peach\, rose\, cassis, lemon sherbert, coastal breeze”,1,0,default,default,267,full_width,youtube,,,,,full-width,full-width,off,100,
    745,variable,,”Wax melt gift boxes”,1,0,visible,,”6 chunky wax melts – just add one to your burner for approx 16 hours of scent time. Come beautifully packaged with tea bag, wildflower seeds and ribbon
    \n
    \n 
    \n
    \nOrders are made to order so please allow 2-3 days for this before dispatching.
    \n
    \nWe also try to reuse and recycle as much of our packaging as possible to remain eco friendly.”,,,taxable,,1,,,0,0,,,,,1,,,,Uncategorized,,”wax melts”,”http://larkbird.co.uk/wp-content/uploads/2022/03/273973597_640465487038003_2934454490083613298_n.jpg, http://larkbird.co.uk/wp-content/uploads/2022/03/274340085_5139149319458099_5345686108636497590_n.jpg&#8221;,,,,,,,,,0,Scent,”Mango- Mango\, papaya\, apple and orange, Rhubarb- Rhubarb peaches apples pears, Forbidden- Mints and citrus, Fresh Cotton- florals just like fresh washing, Spiritual Awakening- patchouli\, jasmine\, ambergris\,
    roses and vanilla, Om- sandalwood\, amber\, camomile and sweet
    orange, Oh coconut- Luscious coconut and Tonka bean, Raspberry ripple- raspberry ice cream, Lavender Dreams- lavender\, roses and lily, Black Pomegranate- pomegranate\, plums and
    raspberries, Rose Vanilla – Fresh floral rose with vanilla, Fairy Snow- candy floss\, pear drops\, bubblegum banana and hint of vanilla, Sugar Plum- peaches\, nectarines and coconut, Fig & Wild Cassis- Fig\, plum\, peach\, rose\, cassis, lemon sherbert, coastal breeze”,1,0,,,,default,youtube,,,,,,,off,100,{{unknown}}

    André

    (@chiape)

    Hi @kayleighmac10

    Your topic seems to be marked as resolved, however, it’s hard to see or try to replicate this issue on our side, if possible, you can try to upload your .csv file somewhere and share the link with us, instead of copying it and pasting it directly on your response.

    Also, specifically for the scent Om, can you try to remove and add it again, manually? Just to see how it goes.

    After that, I’d recommend purging all your cache if you use any caching plugin and also reaching out to your hosting company to ask them to do that on their side too if they’re using any caching system.

    Let us know how it goes!

    My very best,

    Thread Starter kayleighmac10

    (@kayleighmac10)

    Hi,

    I have deleted all products and started adding the first, I typed out the individual attributes rather than copy and paste and the error is still appearing! ive cleared the cache again.

    Where can I upload the csv?

    Im beginning to pull my hair out with this, I really need this project done!

    Many thanks
    Kayleigh

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    To share the CSV file, you can host the file with something like Google Drive or Dropbox and then paste a public link here.

Viewing 15 replies - 1 through 15 (of 27 total)
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