Error message on mobile

  • wissmannconsulting

    (@wissmannconsulting)


    3 years, 4 months ago

    Dear support-team, I love your plugin, but unfortunately there is a error message on mobile. It says “Media error: Format(s) or source(s) not found. Download file XXXnames-of-all-files”

    On desktop everything works fine.
    I use the Divi theme.

    Do you have an idea?

    Thanks in advance,
    Frank

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  • Plugin Author team-ok

    (@team-ok)

    3 years, 4 months ago

    Hi,
    this error message isn’t generated by the plugin, but by the WordPress Video Player (i.e. the underlying medialement.js library).
    Please check if your video file is natively playable on all devices. You could try a test file from here to see if it could be related to any format or conversion issues. Maybe you could use webm instead of mp4 or try a different mp4 converter.

    Somebody on stackoverflow says to have solved it by changing the filenames.

Viewing 1 replies (of 1 total)
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