Support » Plugin: WooCommerce Payments » Error Message – Jetpack ?

  • Resolved lalanyc

    (@lalanyc)


    Hello, I am trying to set up WooCommerce Payments on my theme and I received the following error message:
    There was a problem connecting this site to WordPress.com: “The registration secrets sent by your site do not match the ones the Jetpack server has on record.”

    It would be greatly appreciated if someone can help! Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello there!

    This message could be caused by various reasons. Could you please use https://jptools.wordpress.com/debug/ or provide your website’s URL so we could check it?

    In case you’re uncomfortable sharing this information publicly, you could also reach our support team at https://woocommerce.com/my-account/create-a-ticket/ and create a ticket there.

    Thank you,
    Radoslav

    Thread Starter lalanyc

    (@lalanyc)

    I put my website in the jptools. The error message states:

    Debug
    Unknown error

    An unknown error has occurred.

    I have my site live for right now so you can see: http://www.lafreeimagery.com. Thank you.

    Plugin Support wbrubaker.a11n

    (@wbrubaker)

    When I check it, I get a message that “Debug can’t find any records of in our database, which means it is not a Jetpack nor WPCOM site.”

    Thread Starter lalanyc

    (@lalanyc)

    Thank you @wbrubaker . I am clueless to what any of this means. I don’t know what Jetpack or WPCOM is. Is there something I need to download for WooCommerce Payments to work? Thank you.

    Plugin Support tijosh a11n

    (@tijosh)

    Howdy @lalanyc,

    Would you mind sharing a copy of the site’s System Status Report? You can find it by going to your admin Dashboard and selecting WooCommerce > Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, please paste it here. That’ll help us provide the best next steps. Thanks!

    Thread Starter lalanyc

    (@lalanyc)

    Hello, @tijosh thank you for your help. I am including the system report below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://lafreeimagery.com
    Site address (URL): https://lafreeimagery.com
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.0
    WC Database Prefix: wp_
    Total Database Size: 4.09MB
    Database Data Size: 3.30MB
    Database Index Size: 0.79MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 1.25MB + Index: 0.05MB + Engine MyISAM
    wp_postmeta: Data: 0.91MB + Index: 0.35MB + Engine MyISAM
    wp_posts: Data: 0.73MB + Index: 0.09MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.22MB + Index: 0.09MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 204
    booked_appointments: 119
    nav_menu_item: 103
    oembed_cache: 4
    page: 68
    post: 4
    product: 4
    product_variation: 2
    proof_gallery: 1
    pt-music-album: 7
    pt-portfolio: 19
    revision: 75
    shop_order: 28
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Redux: by Redux.io + Dovy Paukstys – 4.1.24
    Advanced Custom Fields: by Elliot Condon – 5.9.5
    Black Studio TinyMCE Widget: by Black Studio – 2.6.9
    Booked: by Boxy Studio – 2.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    Envato Market: by Envato – 2.0.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.17.4
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    PixProof: by Pixelgrade – 2.0.1
    PT Music Album: by Promo Theme – 1.0.3
    PT Novo Shortcodes: by Promo Theme – 2.3.5
    PT Portfolio: by Promo Theme – 1.0.5
    Public Post Preview: by Dominik Schilling – 2.9.3
    Temporary Login Without Password: by StoreApps – 1.6.13
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
    WooCommerce Payments: by Automattic – 2.5.0
    WooCommerce: by Automattic – 5.1.0 (update to version 5.4.1 is available)
    Yoast SEO: by Team Yoast – 15.5
    WP Mail SMTP: by WPForms – 2.7.0
    WPForms Lite: by WPForms – 1.6.6
    
    ### Inactive Plugins (5) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Jetpack by WordPress.com: by Automattic – 9.5
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.0.5
    WooCommerce Shipping & Tax: by Automattic – 1.25.9 (update to version 1.25.13 is available)
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #117 - /shop/
    Cart: #118 - /cart/
    Checkout: #119 - /checkout/
    My account: #120 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Novo
    Version: 3.1.8
    Author URL: http://themeforest.net/user/ypromo
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: novo/woocommerce/archive-product.php
    novo/woocommerce/cart/cart-empty.php
    novo/woocommerce/cart/cart-item-data.php
    novo/woocommerce/cart/cart-totals.php
    novo/woocommerce/cart/cart.php
    novo/woocommerce/cart/cross-sells.php
    novo/woocommerce/cart/mini-cart.php
    novo/woocommerce/cart/proceed-to-checkout-button.php
    novo/woocommerce/cart/shipping-calculator.php
    novo/woocommerce/checkout/form-billing.php
    novo/woocommerce/checkout/form-checkout.php
    novo/woocommerce/checkout/form-shipping.php
    novo/woocommerce/checkout/payment.php
    novo/woocommerce/checkout/review-order.php
    novo/woocommerce/content-product.php
    novo/woocommerce/content-single-product.php
    novo/woocommerce/content-widget-product.php
    novo/woocommerce/global/quantity-input.php
    novo/woocommerce/global/wrapper-end.php
    novo/woocommerce/global/wrapper-start.php
    novo/woocommerce/loop/add-to-cart.php
    novo/woocommerce/loop/loop-end.php
    novo/woocommerce/loop/loop-start.php
    novo/woocommerce/loop/no-products-found.php
    novo/woocommerce/loop/orderby.php
    novo/woocommerce/loop/pagination.php
    novo/woocommerce/loop/price.php
    novo/woocommerce/loop/rating.php
    novo/woocommerce/loop/result-count.php
    novo/woocommerce/loop/sale-flash.php
    novo/woocommerce/notices/error.php
    novo/woocommerce/notices/notice.php
    novo/woocommerce/notices/success.php
    novo/woocommerce/order/order-details-customer.php
    novo/woocommerce/order/order-details.php
    novo/woocommerce/order/tracking.php
    novo/woocommerce/product-searchform.php
    novo/woocommerce/single-product/add-to-cart/external.php
    novo/woocommerce/single-product/add-to-cart/grouped.php
    novo/woocommerce/single-product/add-to-cart/simple.php
    novo/woocommerce/single-product/add-to-cart/variable.php
    novo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    novo/woocommerce/single-product/meta.php
    novo/woocommerce/single-product/price.php
    novo/woocommerce/single-product/product-attributes.php
    novo/woocommerce/single-product/product-image.php
    novo/woocommerce/single-product/related.php
    novo/woocommerce/single-product/tabs/additional-information.php
    novo/woocommerce/single-product/tabs/description.php
    novo/woocommerce/single-product/tabs/tabs.php
    novo/woocommerce/single-product/title.php
    novo/woocommerce/single-product/up-sells.php
    novo/woocommerce/single-product-reviews.php
    novo/woocommerce/single-product.php
    novo/woocommerce/content-product_cat.php version 4.6.1 is out of date. The core version is 4.7.0
    novo/woocommerce/taxonomy-product_cat.php version 4.6.4 is out of date. The core version is 4.7.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 43
    Oldest: 2021-06-10 18:29:28 +0000
    Newest: 2021-06-14 11:34:21 +0000
    
    Pending: 5
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-06-20 16:00:59 +0000
    
    ### Status report information ###
    
    Generated at: 2021-06-14 12:08:40 -04:00
    
    Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Thank you @lalanyc.

    Usually, no you don’t need to install anything extra to connect to WooCommerce Payments. However, sometimes the connection isn’t working properly, so we need an extra plugin.

    Could you please download Jetpack, and install it on your site?
    https://wordpress.org/plugins/jetpack

    Once you’ve done that, you will be offered different plans – scroll to the bottom to find the free plan, which is all you need to connect.

    Next, try connecting WooCommerce Payments again. Let us know how you go.

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
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