Support » Plugin: WooPayments - Fully Integrated Solution Built and Supported by Woo » Error message in tos.js

Error message in tos.js

  • Resolved Mike Carter

    (@mcarter76)


    11 months, 3 weeks ago

    Getting this error when using the WP customizer, it appears to be comping from WooCommerce Payments:

    <script src=’https://www.mydomain.com/wp-content/plugins/woocommerce-payments/dist/tos.js?ver=5.1.2&#8242; id=’WCPAY_TOS-js’></script>

    tos.js?ver=5.1.2:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'isEnabled')
    at et (tos.js?ver=5.1.2:1:46977)
    at ot (tos.js?ver=5.1.2:1:48855)
    at tos.js?ver=5.1.2:1:52477
    at tos.js?ver=5.1.2:1:52927
    at tos.js?ver=5.1.2:1:52930
et @ tos.js?ver=5.1.2:1
ot @ tos.js?ver=5.1.2:1
(anonymous) @ tos.js?ver=5.1.2:1
(anonymous) @ tos.js?ver=5.1.2:1
(anonymous) @ tos.js?ver=5.1.2:1
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Mike Carter

    (@mcarter76)

    11 months, 3 weeks ago

    Sorry for the typo, “coming” from WooCommerce payments. Error is happening in the theme customizer. Never really noticed it before, so could be a new thing.

    Plugin Support xue28 (woo-hc)

    (@xue28)

    11 months, 3 weeks ago

    Hi @mcarter76

    Thanks for reaching out!

    Firstly, I apologize for the delayed response.

    Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter Mike Carter

    (@mcarter76)

    11 months, 3 weeks ago

    It says file uploading is disabled, so I’m unable to attach a screen shot.

    The URL this error occurs on is /wp-admin/customize.php if that helps at all.

    There are no recent or related fatal errors in the Woocommerce status logs.

    System Status Report

    `
### WordPress Environment ###

WordPress address (URL): https://www.mydomain.com
Site address (URL): https://www.mydomain.com
WC Version: 7.1.1
REST API Version: ✔ 7.1.1
WC Blocks Version: ✔ 8.7.6
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache/2.4.54 () OpenSSL/1.0.2k-fips
PHP Version: 8.1.13
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 10.9.4-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.1
WC Database Prefix: wp_
Total Database Size: 14.80MB
Database Data Size: 12.47MB
Database Index Size: 2.33MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.47MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
wp_posts: Data: 1.39MB + Index: 0.14MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entries: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 337
custom_css: 2
customize_changeset: 2
jetpack-testimonial: 9
ml-slide: 7
ml-slider: 3
nav_menu_item: 10
page: 16
post: 7
product: 25
product_variation: 142
revision: 147
shop_coupon: 2
shop_order: 16
wp_global_styles: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (18) ###

Classic Widgets: by WordPress Contributors – 0.3
Disable XML-RPC-API: by Neatma – 2.1.4.5
Flexible Shipping Import/Export Add-on: by Octolize – 1.4.0
Flexible Shipping: by Octolize – 4.17.0
Force SSL URL Scheme: by WebAware – 1.0.0
Free Shipping Kit: by Mike Carter – 1.0.6
GA Google Analytics: by Jeff Starr – 20221016
Jetpack: by Automattic – 11.6
Products Feed Generator: by Mike Carter – 1.0.5
SMTP Mailer: by naa986 – 1.1.5
VS Meta Description: by Guido – 6.8
Challan - PDF Invoice & Packing Slip for WooCommerce: by WebAppick – 3.4.7
WooCommerce Payments: by Automattic – 5.1.2
WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
WooCommerce: by Automattic – 7.1.1 (update to version 7.2.0 is available)
Super Page Cache for Cloudflare: by Optimole – 4.7.2
WP Mail Logging: by Wysija – 1.10.4
WPForms: by WPForms – 1.7.8

### Inactive Plugins (0) ###


### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #69 - /shop/
Cart: #70 - /cart/
Checkout: #71 - /checkout/
My account: #72 - /my-account/
Terms and conditions: #77 - /terms-and-conditions/

### Theme ###

Name: Kahoy Crafts Generate Press Theme
Version: 1.0.0
Author URL: 
Child Theme: ✔
Parent Theme Name: GeneratePress
Parent Theme Version: 3.2.4
Parent Theme Author URL: https://tomusborne.com
WooCommerce Support: ✔

### Templates ###

Overrides: kahoycrafts-genpress/woocommerce/myaccount/form-login.php version 6.0.0 is out of date. The core version is 7.0.1
Outdated Templates: ❌
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.kahoycrafts.com
Subscription Statuses: –
WooCommerce Account Connected: ❌ No

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method


### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-12-17 00:29:58 -08:00
Options: ✔
Notes: 25
Onboarding: completed

### WooCommerce Payments ###

Version: 5.1.2
Connected to WPCOM: Yes
Blog ID: 199301047
Account ID: acct_1Jq6uL2EiluwYXuX

### Action Scheduler ###

Canceled: 2
Oldest: 2022-12-04 20:48:08 -0800
Newest: 2022-12-15 07:50:27 -0800

Complete: 254
Oldest: 2022-11-16 22:30:53 -0800
Newest: 2022-12-15 21:06:08 -0800

Failed: 11
Oldest: 2022-02-03 20:30:02 -0800
Newest: 2022-04-30 01:16:16 -0700

Pending: 6
Oldest: 2022-12-15 22:50:02 -0800
Newest: 2022-12-21 22:45:02 -0800


### Status report information ###

Generated at: 2022-12-15 21:14:19 -08:00
`
    Thread Starter Mike Carter

    (@mcarter76)

    11 months, 3 weeks ago

    Tested this with the GeneratePress default theme, my own GeneratePress child theme, and the default WP 2023 them, the same error appears in all themes, so it doesn’t appear to be theme related.

    Could be a plugin conflict, but not sure.

    Thread Starter Mike Carter

    (@mcarter76)

    11 months, 3 weeks ago

    Here is a fix I made to my theme’s function.php file. Hopefully, it will help anyone else who is experiencing this issue. It seems that a lot of plugins load all JS and CSS files on pages that aren’t relevant and occasionally this can lead to conflicts. It’s very inefficient too.

    add_action( 'admin_enqueue_scripts', 'mytheme_admin_styles', 11, 1 );

function mytheme_admin_styles( $hook ) {

	wp_dequeue_style( 'jetpack-jitm' );
	wp_dequeue_style( 'jetpack-plugins-page-js' );
	wp_deregister_script( 'jetpack-jitm' );
	wp_deregister_script( 'jetpack-plugins-page-js' );

	// Fix error with woo-pay tos.js
	if ($_SERVER['PHP_SELF'] == '/wp-admin/customize.php') {
		wp_dequeue_style('wcpay-admin-css');
		wp_dequeue_style('WCPAY_TOS');
		wp_dequeue_style('wc-blocks-checkout-style');
		wp_deregister_script( 'WCPAY_TOS' );
		wp_deregister_script( 'WCPAY_MULTI_CURRENCY_ANALYTICS' );
	}

}
    Amir A. (woo-hc)

    (@amiralifarooq)

    11 months, 2 weeks ago

    Hi @mcarter76 glad you were able to find the solution, if you have any new questions, please open a new ticket.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Error message in tos.js’ is closed to new replies.

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