Error Message in Payments>Deposits>Manage in Stripe

  • Resolved 🅟🅔🅡🅘🅐🅖🅞

    (@periago)


    1 year, 7 months ago

    Hi, when I go to payments>deposits>manage in stripe(link) I get the following message:

    “There was a problem redirecting you to the account dashboard. Please try again.”

    I have already deactivated, deleted and reinstalled the WooPayments plugin (in a private window) and the issue is still there. No Jetpack installed.

    Note: It may have been initially setup using a newly created wordpress.com account instead of an existing one and the new account now deleted. So how do resolve this.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    1 year, 7 months ago

    Hi @periago

    I understand that you are getting this error message when trying to connect and configure WooCommerce Payments.

    It may have been initially setup using a newly created wordpress.com account instead of an existing one and the new account now deleted

    This could be the reason behind the particular error you are getting.

    Is WooCommerce working fine on this WordPress installation? Are WordPress and WooCommerce connected and are using the same account? It helps avoid account related problems if both are using the same email address.

    Once this part is sorted, next you can look into the issue at hand about WooCommerce Payments. Our recommendation is to remove the existing installation and then install the plugin afresh. This documentation will help you set it up from scratch: https://woocommerce.com/document/payments/

    Do let us know if you face any problems.

    Thread Starter 🅟🅔🅡🅘🅐🅖🅞

    (@periago)

    1 year, 7 months ago

    Thank you @margaretwporg

    WordPress and WooCommerce are working fine and, like I stated, I already removed and reinstalled the WooCommerce plugin.

    >Are WordPress and WooCommerce connected and are using the same account?

    Please explain how do I check this?

    >It helps avoid account related problems if both are using the same email address.

    Not understanding why my WordPress admin email has to be the same as my WooCommerce email and how that has anything to do with my issue as it was working fine before with differing emails and also on my other sites.

    Margaret S. woo-hc

    (@margaretwporg)

    1 year, 7 months ago

    Hi @periago

    Thanks for confirming that WordPress and WooCommerce are working fine. That needed to be ensured before dealing with connection issues related to WooCommerce Payments.

    like I stated, I already removed and reinstalled the WooCommerce plugin

    Thanks for letting us know. Earlier you had stated the following:

    I have already deactivated, deleted and reinstalled the WooPayments plugin

    Do you have Jetpack installed? If yes, uninstalling it and reinstalling it again may solve the problem.

    If it doesn’t, in order to check your configuration and assist you further, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter 🅟🅔🅡🅘🅐🅖🅞

    (@periago)

    1 year, 7 months ago

    @margaretwporg

    Thank you again,

    Like I stated already I do not have Jetpack installed.

    Here is the error message and the requested status report follows:

    
### WordPress Environment ###

WordPress address (URL): https://www.twostreetsestates.com
Site address (URL): https://www.twostreetsestates.com
WC Version: 6.9.2
REST API Version: ✔ 6.9.2
WC Blocks Version: ✔ 8.3.2
Action Scheduler Version: ✔ 3.5.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.9.2
WC Database Prefix: wpnf_
Total Database Size: 16.80MB
Database Data Size: 13.72MB
Database Index Size: 3.08MB
wpnf_woocommerce_sessions: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
wpnf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_actionscheduler_actions: Data: 0.34MB + Index: 0.41MB + Engine InnoDB
wpnf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_actionscheduler_logs: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
wpnf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpnf_icwp_wpsf_at_logs: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_at_meta: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_botsignal: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_ip_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_req_logs: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
wpnf_icwp_wpsf_resultitems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_resultitem_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_scanitems: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_icwp_wpsf_scanresults: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_icwp_wpsf_scans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_icwp_wpsf_user_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpnf_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_options: Data: 3.05MB + Index: 0.14MB + Engine InnoDB
wpnf_postmeta: Data: 5.28MB + Index: 0.30MB + Engine InnoDB
wpnf_posts: Data: 2.44MB + Index: 0.13MB + Engine InnoDB
wpnf_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnf_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpnf_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_sbi_feed_caches: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wpnf_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_sbi_instagram_posts: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wpnf_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpnf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpnf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpnf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpnf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

announcement: 1
attachment: 319
nav_menu_item: 32
page: 21
post: 2
product: 42
revision: 233
shop_order: 2
themify_popup: 1
wc_instagram_catalog: 4
wpforms: 1
wp_block: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

Announcement Bar: by Themify – 2.1.2
Builder Contact: by Themify – 2.2.3
Builder Countdown: by Themify – 2.0.4
Builder Timeline: by Themify – 2.0.2
Builder WooCommerce: by Themify – 2.1.0
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.7
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Loginizer: by Softaculous – 1.7.4
Newsletter - Addons Manager: by The Newsletter Team – 1.1.8
Newsletter - SMTP Addon: by The Newsletter Team – 1.0.3
Newsletter: by Stefano Lissa & The Newsletter Team – 7.5.3
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.3.0
Rank Math SEO: by Rank Math – 1.0.97
Themify Popup: by Themify – 1.3.5
Themify Updater: by Themify – 1.4.0
Themify - WooCommerce Product Filter: by Themify – 1.3.9
White Label CMS: by www.videousermanuals.com – 2.3
WooCommerce Instagram: by Themesquad – 4.3.0
WooCommerce Payments: by Automattic – 4.7.2
WooCommerce: by Automattic – 6.9.2
Shield Security: by Shield Security – 15.1.6
WPForms Lite: by WPForms – 1.7.6

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Themify Shoppe
Version: 5.7.2
Author URL: https://www.themify.me
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: themify-shoppe/woocommerce/global/breadcrumb.php
themify-shoppe/woocommerce/loop/loop-end.php
themify-shoppe/woocommerce/loop/loop-start.php
themify-shoppe/woocommerce/loop/result-count.php
themify-shoppe/woocommerce/single-product/meta.php
themify-shoppe/woocommerce/single-product/related.php

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.twostreetsestates.com
Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No

### Store Setup ###

Country / State: United States (US) — Florida

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-09-16 15:12:55 +00:00
Options: ✔
Notes: 58
Onboarding: completed

### WooCommerce Payments ###

Version: 4.7.2
Connected to WPCOM: Yes
Blog ID: 209328182
Account ID: acct_1LUXVU2Hy3POEAvy

### Action Scheduler ###

Complete: 838
Oldest: 2022-08-16 14:51:35 +0000
Newest: 2022-09-16 00:45:42 +0000

Failed: 2
Oldest: 2022-09-14 20:45:45 +0000
Newest: 2022-09-15 20:47:07 +0000

Pending: 9
Oldest: 2022-09-16 01:45:42 +0000
Newest: 2022-09-18 03:14:03 +0000

### Instagram ###

Connected: ✔
Facebook page: ✔
Catalog permalink: product-catalog/
Catalog interval: 1h

### Product Catalogs ###

Antiques: 8 product(s)
Feed URL: https://www.twostreetsestates.com/product-catalog/w.xml
Variations: no
Tax location: -
Stock: no
Last update (UTC): 2022-09-16 00:45
Images: featured
Description: short_description
Variation Description: parent_short_description

Estate Jewelry: 3 product(s)
Feed URL: https://www.twostreetsestates.com/product-catalog/estate-jewelry.xml
Variations: no
Tax location: -
Stock: no
Last update (UTC): 2022-09-16 00:45
Images: featured
Description: short_description
Variation Description: description

Fine Art: 15 product(s)
Feed URL: https://www.twostreetsestates.com/product-catalog/fine-art.xml
Variations: no
Tax location: -
Stock: no
Last update (UTC): 2022-09-16 00:45
Images: all
Description: short_description
Variation Description: description

Vintage: 23 product(s)
Feed URL: https://www.twostreetsestates.com/product-catalog/vintage.xml
Variations: no
Tax location: -
Stock: no
Last update (UTC): 2022-09-16 00:45
Images: featured
Description: short_description
Variation Description: description

### Status report information ###

Generated at: 2022-09-16 00:59:00 +00:00
    Mirko P.

    (@rainfallnixfig)

    1 year, 7 months ago

    Hi @periago,

    Thanks for getting back to us with your system status.

    I believe we’ll need to dig into this further and see what may have happened with your initial attempt to create a WooCommerce Payments account.

    Would you mind contacting us at the link below and letting us know the email address(es) that may have been used during that initial attempt?

    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Make sure to include a link to this forum thread so we can check what’s already been done. We’ll then dig into this more and figure out how to get WooCommerce Payments connected and up and running.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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