Title: Error message from wordpress.
Last modified: February 18, 2026

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# Error message from wordpress.

 *  Resolved [runat](https://wordpress.org/support/users/runat/)
 * (@runat)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-7/)
 * Hi,
   I got a message from wordpress. The subject is “We are experiencing technical
   difficulties with the site”.
 * In the mail, there are some error details, but I couldn’t understand what is 
   the problem and cause.
   Here is the error message I got via the email. (Hiding
   some part which has personal information)
 * Error details
 * An error of type E_ERROR occurred in file /home/**_/public\_html/wp-content/plugins/
   elementor/modules/promotions/widgets/ally-dashboard-widget.php on line 34. Error
   message: Uncaught Error: Call to undefined method ElementorModules\Module::get\
   _ally\_external\_scanner\_url() in /home/_**/public_html/wp-content/plugins/elementor/
   modules/promotions/widgets/ally-dashboard-widget.php:34
   Stack trace: 0 /home/***/
   public_html/wp-admin/includes/template.php(1453) :ElementorModules\Promotions\
   Widgets\Ally_Dashboard_Widget::ally_widget_render(”, Array) 1 /home/***/public_html/
   wp-admin/includes/dashboard.php(277) : do_meta_boxes(Object(WP_Screen), ‘column3’,”)
   2 /home/***/public_html/wp-admin/index.php(204) : wp_dashboard() 3 {main}
 * Thrown
 * 
   How can I address this issue and where should I contact to know the details?
   Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Ov3rfly](https://wordpress.org/support/users/ov3rfly/)
 * (@ov3rfly)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-7/#post-18826233)
 * The reason for this error is a broken Elementor Accessibility promotion which
   was added without mentioning in changelog in 3.35.2, [see also e.g. here](https://wordpress.org/support/topic/error-elementormodulespromotionsmoduleget_ally_external_scanner_url/).
 * The error occurs if somebody opens the WordPress main admin dashboard.
 * You can address the issue by either downgrading Elementor to 3.35.1 or updating
   to 3.35.3 or newer.
 *  Plugin Support [vipul78](https://wordpress.org/support/users/vipulelementor/)
 * (@vipulelementor)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-7/#post-18826940)
 * Hi [@runat](https://wordpress.org/support/users/runat/) 
   We apologize for the
   inconvenience caused to you.
 * Please update the Elementor plugin to the latest version 3.35.5 which would resolve
   the problem.
 *  Thread Starter [runat](https://wordpress.org/support/users/runat/)
 * (@runat)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-7/#post-18827835)
 * Hi,
 * I updated it to the latest version 3.35.5 and there is no issue now.
 * Thank you for your support.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [fail](https://wordpress.org/support/topic-tag/fail/)
 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [promotion](https://wordpress.org/support/topic-tag/promotion/)

 * 4 replies
 * 3 participants
 * Last reply from: [runat](https://wordpress.org/support/users/runat/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-7/#post-18827835)
 * Status: resolved