Title: error message “caught exception: undefined” after update
Last modified: October 31, 2019

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# error message “caught exception: undefined” after update

 *  [jrrrst](https://wordpress.org/support/users/jrrrst/)
 * (@jrrrst)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/)
 * sincce the new update i get the error message “caught exception: undefined” after
   entering the card details and clicking on the pay button.
    installed version 
   is 2.0.6 and wordpress 5.2.3
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-caught-exception-undefined-after-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11931634)
 * Hi.
 * It seems that you have some other plugin (or theme) active that supports Stripe.
   And since it uses old Stripe PHP SDK, it won’t let Stripe Payments to use new
   API. Please check any other plugin that uses Stripe and disable it.
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11931820)
 * I have released testing version of the plugin (version 2.0.7t2) which should 
   assist you in figuring out which plugin is causing the conflict. Also it would
   display more informative error message instead of “caught exception: undefined”.
 * Install it, then active debug in plugin settings and try to make a payment again.
   Then view debug log and look for message that says “WARNING: Stripe PHP library
   conflict!”. It would provide you a path where older Stripe PHP SDK library is
   located. Disable the plugin that uses it and try to make a test payment again.
   Don’t forget to disable “Live” mode when making test payments.
 * Let me know how it goes.
 *  Thread Starter [jrrrst](https://wordpress.org/support/users/jrrrst/)
 * (@jrrrst)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11933175)
 * ok i understand.
    but i can not find the download link
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11933646)
 * Go to Stripe Payments -> Settings and look for testing version at the right column.
    -  This reply was modified 6 years, 8 months ago by [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/).
      Reason: typos fixed
 *  [biglegs80](https://wordpress.org/support/users/biglegs80/)
 * (@biglegs80)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11956186)
 * I’m seeing this from one of my testers as well, but not all! It happens in both
   CHrome and Edge browsers on windows, and seems to occur on the SECOND transaction
   attempt. The first works.
 * I have no other e-commerce plugins that would affect this. The entire message
   is:
    Caught exception: Unable to get property ‘value’ of undefined or null reference.
    -  This reply was modified 6 years, 7 months ago by [biglegs80](https://wordpress.org/support/users/biglegs80/).
    -  This reply was modified 6 years, 7 months ago by [biglegs80](https://wordpress.org/support/users/biglegs80/).
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11956228)
 * Hi.
 * Try enabling Stripe Payments debug log and see what it says.
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11956252)
 * Can you provide an URL of the page where your payment button is?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘error message “caught exception: undefined” after update’ is closed to
new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/error-message-caught-exception-undefined-after-update/#post-11956252)
 * Status: not resolved