Support » Plugin: W3 Total Cache » Error message can’t be resolved without paying money

  • Always a fault in red stating “Please enable Fragment Cache module to make sure Genesis extension works properly.”

    However, the plugin also states “Fragment caching via disk is currently disabled (Available after upgrade).” So a free version user cannot get rid of the error message!

    Also, I can’t lodge a ticket about this. Product support is only for those who use the paid version.

    Goodbye!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @tonyhollick,

    As you may know, most of the features in W3 Total Cache are free. Some features are available after upgrade an can make your site even faster.
    You enabled an extension that requires a premium feature, so this is not an error message, it’s the information which is telling you that in order to have 30-60% improvement in page generation time with W3 Total Cache, you need a feature that is available after the upgrade. Isn’t that kind of improvement worth paying for? Genesis isn’t free either. A lot of time and effort was invested in this plugin, and it’s only natural that the features that can improve the speed and response of your website 30-60% more are not free.

    You can post an issue you are having in the forum and it’s free, you can contact us via our website, or the easiest way to do it is via plugin itself. If you go to Performance>Support you can send us a message related to your account, to submit a bug report or to suggest a new feature.

    Marko, I typically try a free version before I upgrade to a paid version. A lot of time and effort was invested into my website, and it’s only natural that I gauge a plugin’s worth personally before I invest into the paid version. Isn’t that logical? Don’t you try the free version of a plugin before you upgrade to the paid version?

    Oh, and yes, I do pay for plugins. I do upgrade from the free version to the paid version when I believe it’s worth it. I pay for plugins that have an annual fee, which rolls on from year-to-year. So don’t accuse me of not being prepared to spend money on plugins when I believe they’re worth it. I do spend money on plugins.

    It is an error message! Just because you say it isn’t, doesn’t make it so. Every time I look at this plugin’s settings, I’m reminded that there is a fault, an error. That’s the very definition of an error message. There is no way to turn it off. It’s the only plugin I use that has an error message every time I look at it and I can’t get rid of it.

    Furthermore, I have noticed no improvement in site speed at all. When I test my site speed, it loads in the same number of seconds as previously. This is after spending hours making sure all the settings are right, reading online documentation and blog posts about how others set their WP3 settings and why. I’ve given WP3 a try. I think it’s time I uninstall it.

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @tonyhollick,

    I respect everything you said. However, I disagree on some points. Yes, it is natural to test the Free version of the plugin before investing in the paid version.
    It is also possible to test the Pro features of the plugin in the development environment for free.
    The “error message” you are referring to is a notification. I am sorry that you do not believe that improving the speed and response of your website for 30-60% is something worth paying for.
    You also said that you have spent hours reading online how to set up W3 Total Cache, and again I haven’t seen any posts from you in the Forum or any tickets from you inquiring about the issues you might have or any advice from W3 Total Cache support team.

    tonyhollick

    (@tonyhollick)

    “I am sorry that you do not believe that improving the speed and response of your website for 30-60% is something worth paying for.”

    Okay, now you’re making me angry. Your arrogance astounds me!

    Fact: Only 8% of disgruntled customers bother to give offer negative feedback. 92% just walk away without you ever knowing why. Stop arguing with me and be appreciative that I’m in the 8% who bothered to tell you why the other 92% bothered to walk out on you.

    I’ve owned three businesses in my life. Whenever negative feedback came in, I always, ALWAYS, took that constructive criticism as GOLD. Because I knew another 23 in 25 customers had walked out the door without me even knowing why. It was because of those 2 in every 25 disgruntled customers who bothered to actually make a complaint that I was able to flexibly and quickly improve my businesses to win more of those customers in the future. That’s why I always thanked customers for the negative criticism they offered me. This is the common business practice among the more successful companies in democracies.

    Are you honestly dumb enough to think you’ll be able to convert me into a paying customer now with the attitude you’ve got? By insulting my intelligence? Newsflash: (1) Customer is king! (2) The customer is always right! (3) The customer comes first, last and always! So stop it with the smart-@r$e comebacks.

    You have to accept that you cannot win over every customer in life. But getting bitter about it and firing back smart-@r$e comments to disgruntled customers is a pretty dumb approach to handling the fact that your ego got hurt. Just accept that you can’t win over every customer and stop trying to bully me into buying your product. It’s never going to happen now.

    If you had shown more appreciation for the negative feedback you received, you might have convinced me you’re a nice guy and I might have gone on to ignore the error message which you’ve deliberately built into the free version of your plugin to pressure your customers to pay. Instead, through your arrogance and bullying, you make your disgruntled customers want to spread the word to boycott your product in every form of social media there is. From one entrepreneur to another, what is wrong with you?

    You’ve obviously never had any training in customer service, have you? Just back off and leave me alone!

    Soft79

    (@josk79)

    The customer comes first, last and always!

    Nonsense. If the ‘customer’ behaves like an idiot, no need to treat him any different than any other idiot.

    Are you honestly dumb enough to think you’ll be able to convert me into a paying customer now with the attitude you’ve got? By insulting my intelligence?

    I don’t think anyone would want you as a customer with that attitude.

Viewing 5 replies - 1 through 5 (of 5 total)
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