Error message and no review if there are emoticons

  • Resolved gaivuskvapas

    (@gaivuskvapas)


    4 years, 4 months ago

    Hi,
    Thanks for the great plugin. This is not the first time I have encountered a problem. If a buyer writes a review using emoticons (smiles, likes and etc.) then the review not appears on the site. I receiving Review only in my email. I also get an email with error message:
    Hello,
    There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly.

    Technical details:
    Error: Request failed with status code 500

    Best regards,
    Customer Reviews Plugin

    Is this normal? Most users now use phones and use emoticons when writing texts.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cusrev

    (@ivole)

    4 years, 4 months ago

    Thanks for using our plugin!

    Can you please let me know what are the charset and collation of your WordPress database?

    Thread Starter gaivuskvapas

    (@gaivuskvapas)

    4 years, 4 months ago

    wp_posts
    utf8_general_ci
    utf8

    Plugin Author cusrev

    (@ivole)

    4 years, 4 months ago

    Thanks for providing additional information.

    These charset and collation do not support emoticons and are not used in modern WordPress installations. WordPress switched to utfmb4 from utf in 2015: https://make.wordpress.org/core/2015/04/02/the-utf8mb4-upgrade/.

    If you would like to save and displays reviews with emoticons, please convert your wp_comments table to utf8mb4 charset and utf8mb4_unicode_ci collation.

    Also, we have just released version 3.88 of the plugin. It will check if a database supports storage of emoticons. If it does not, the plugin will still save reviews but without emoticons.

Viewing 3 replies - 1 through 3 (of 3 total)
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