Error message: Allowed memory size

  • Resolved scrabech

    (@scrabech)


    2 years, 10 months ago

    Hi there! I´m having trouble restoring a backup on a clean site:

    This is the problem

    [STEP] [2021-06-19 22:26:34] Initializing restore process
    [STEP] [2021-06-19 22:26:35] Looking for PHP CLI executable file.
    [INFO] [2021-06-19 22:26:36] PHP CLI Filename: ea-php56
    [INFO] [2021-06-19 22:26:36] PHP CLI Version: 5.6.40 (cli)
    [INFO] [2021-06-19 22:26:36] PHP CLI Memory limit: 32M/32M
    [INFO] [2021-06-19 22:26:36] PHP CLI Execution limit: 0/0
    [SUCCESS] [2021-06-19 22:26:36] We properly detected PHP CLI executable file.
    [SUCCESS] [2021-06-19 22:26:36] PHP CLI: Restore process initialized, restoring…
    [SUCCESS] [2021-06-19 22:26:36] Restore process responded
    [SUCCESS] [2021-06-19 22:26:36] Locking migration process
    [STEP] [2021-06-19 22:26:36] Initializing restore process
    [INFO] [2021-06-19 22:26:36] Backup & Migration version: 1.1.1
    [INFO] [2021-06-19 22:26:36] Initializing custom error handler
    [INFO] [2021-06-19 22:26:36] Site which will be restored: http://tpcobros.com
    [INFO] [2021-06-19 22:26:36] PHP Version: 5.6.40
    [INFO] [2021-06-19 22:26:36] Web server: Not available
    [INFO] [2021-06-19 22:26:36] Max execution time (in seconds): 259200
    [STEP] [2021-06-19 22:26:36] Free space checking…
    [INFO] [2021-06-19 22:26:36] Checking if there is enough amount of free space
    [INFO] [2021-06-19 22:26:36] Requires at least 235715421 bytes. [224.8 MB]
    [INFO] [2021-06-19 22:26:36] Disk free space function is not disabled – using…
    [INFO] [2021-06-19 22:26:36] Checking this path/partition: /home/tpcojgcw/public_html/wp-content/backup-migration/backups
    [SUCCESS] [2021-06-19 22:26:36] There is 3,834,335.19 MB free. [3.66 TB]
    [SUCCESS] [2021-06-19 22:26:36] Great! We have enough space.
    [SUCCESS] [2021-06-19 22:26:36] Confirmed, there is enough space on the device, checked: 235715421 bytes.
    [INFO] [2021-06-19 22:26:36] Making temporary directory
    [STEP] [2021-06-19 22:26:36] Scanning archive…
    [STEP] [2021-06-19 22:26:36] Smart memory calculation…
    [INFO] [2021-06-19 22:26:36] There is 32 MBs of memory to use
    [SUCCESS] [2021-06-19 22:26:36] Setting the safe limit to 6 MB
    [STEP] [2021-06-19 22:26:36] Extracting files (this process can take some time)…
    [ERROR] [2021-06-19 22:26:36] Error message: Allowed memory size of 33554432 bytes exhausted (tried to allocate 169296 bytes)
    [ERROR] [2021-06-19 22:26:36] You can get more pieces of information in troubleshooting log file.
    [ERROR] [2021-06-19 22:26:36] Something bad happened on PHP side.
    [ERROR] [2021-06-19 22:26:36] Error message: Allowed memory size of 33554432 bytes exhausted (tried to allocate 169296 bytes)
    [ERROR] [2021-06-19 22:26:36] Error file/line: /home/tpcojgcw/public_html/wp-admin/includes/class-pclzip.php|3895
    [STEP] [2021-06-19 22:26:36] Aborting & unlocking restore process…
    [DOWNLOAD GENERATED] File downloaded on (server time): 2021-06-19 22:26:42
    [DOWNLOAD GENERATED] Last update (seconds): 8 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2021-06-19 22:26:34

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    2 years, 10 months ago

    Hi @scrabech

    Sorry for the delay, our office time is Monday – Friday.

    I’d like to ask you firstly to check if you can bypass the issue with different backup technique.

    Could you please try two different backup techniques (you can find them in „other options” section) at the bottom:

    • “Bypass web server timeout directive – backup process may be slower”
    • …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
    • Don’t forget to save the settings 🙂

    Please firstly try the last available method.

    The issue here is that your memory is very limited and it’s even smaller than our Safe Limit calculated the free memory.

    So, the obvious solution would be to ask your hosting provider about increasing the memory limit for you.

    Let me know if that solves the issue!
    Thank you 🙂

    Plugin Author iClyde

    (@iclyde)

    2 years, 9 months ago

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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