Support » Plugin: Spotlight Social Media Feeds » error message

  • Resolved vanessa6297

    (@vanessa6297)


    I saw this error when using Updraft Plus I have reached out to them on the issues as well but was wondering if your team could provide me with more information on how to fix the issue.I’ve also reached out to my host as well.

    Oops… Your server is blocking the access to Freemius’ API, which is crucial for Spotlight – Social Media Feeds synchronization. Please contact your host to whitelist api.freemius.com, wp.freemius.com
    Error received from the server:(object) array( ‘code’ => ‘6’, ‘message’ => ‘ Could not resolve host: api.freemius.com’, ‘type’ => ‘CurlException’, )

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  • Hello @vanessa6297,

    Thanks for reaching out, and I’m so sorry for the slow response here.

    Spotlight plugin uses Freemius’ API for several operations and it’s an essential part of the plugin. Somehow your host is blocking it and therefore you’re getting that error. In that case, only your host can resolve it. I understand that you’ve reached out to your host, and I hope you’ve got it resolved.

    If you have any questions, please let me know.

    Thread Starter vanessa6297

    (@vanessa6297)

    Thanks for the reply. Since my original post, it appears the issue has corrected itself.

    Hello @vanessa6297,

    That’s awesome, thanks for letting me know 🙂

    Please don’t forget to leave a review for us.

    Have a great day!

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