Title: Error Message
Last modified: April 6, 2022

---

# Error Message

 *  Resolved [nrtdesign](https://wordpress.org/support/users/nrtdesign/)
 * (@nrtdesign)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/error-message-947/)
 * Our website suddenly had a fatal error regarding this plugin. We received an 
   email notification of this last night. And now when we go into the Orders and
   click on an order, it displays a long error message in the right hand column 
   and nothing in the order displays.
 * The error is essentially this:
 * No such file or directory in /home/customer/www/xxxx/public_html/wp-content/plugins/
   myworks-woo-sync-for-quickbooks-online/includes/lib/quickbooks-lib/QuickBooks/
   Loader.php on line 56
 * Any suggestions?
 * FYI – The plugin wasn’t updated recently, nor were any of the WooCommerce plugins
   updated recently.

Viewing 1 replies (of 1 total)

 *  Plugin Author [MyWorks](https://wordpress.org/support/users/myworksdesign/)
 * (@myworksdesign)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/error-message-947/#post-15552272)
 * [@nrtdesign](https://wordpress.org/support/users/nrtdesign/) Thanks for reaching
   out!
 * Have you ensured you’re on the most recent version of our helper plugin – v2.5.4?
   That does resolve a conflict with recently updated areas of the QuickBooks Online
   API that may be causing what you’re seeing above.
 * As a reminder, the best and fastest way for our support team to give you a hand
   with any support questions is in our support site at [https://support.myworks.software](https://support.myworks.software).
   They are available 24/7 via ticket and do an excellent job at responding quickly/
   helping resolve any questions, and they’d be happy to help you!

Viewing 1 replies (of 1 total)

The topic ‘Error Message’ is closed to new replies.

 * ![](https://ps.w.org/myworks-woo-sync-for-quickbooks-online/assets/icon-256x256.
   png?rev=3027417)
 * [MyWorks Sync for WooCommerce & QuickBooks Online](https://wordpress.org/plugins/myworks-woo-sync-for-quickbooks-online/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/myworks-woo-sync-for-quickbooks-online/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/myworks-woo-sync-for-quickbooks-online/)
 * [Active Topics](https://wordpress.org/support/plugin/myworks-woo-sync-for-quickbooks-online/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/myworks-woo-sync-for-quickbooks-online/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/myworks-woo-sync-for-quickbooks-online/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [MyWorks](https://wordpress.org/support/users/myworksdesign/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/error-message-947/#post-15552272)
 * Status: resolved