• webcreater

    (@webcreater)


    When I want to adjust my form in the dashboard at Forminator I always get the following error message from Forminator:
    Something went wrong while saving your form. Please try again.

    What can I do about it? Have already tried a lot but it does not work…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @webcreater,

    Hope you are keeping well and am sorry to know about the issue.

    Just to make sure it’s not any plugin or theme conflicting and causing the issue, can you please try a complete conflict test?

    The following flowchart can help with better understanding the conflict test process: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Please make sure to take a complete backup of the site before proceeding with the test or consider doing the same on a staging site.

    Please let us know the result so that we can help you further.

    Kind Regards,
    Nebu John

    Thread Starter webcreater

    (@webcreater)

    Hi @wpmudevsupport14

    Hello Thanks for the quick support. I tried everything unfortunately without success. What can I do?
    Delete and reinstall the plugin?
    But what if it doesn’t work?
    The form is important for the users of my website.

    Thanks a lot and kind regards

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @webcreater

    Are there any PHP error logs when you try to save settings resulting in the error message?

    If you’re ensure how to proceed, here are some steps:
    Access your server via (S)FTP, edit wp-config.php file, find a line like
    define(‘WP_DEBUG’, false);
    and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That’s all, stop editing! Happy publishing. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set('log_errors', 1);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then try to replicate the error (save form settings) once again until the error comes up again. Any logs can then be found in /wp-content/debug.log file. Let us know if there’s any relevant information there, or you can upload it to a service like Pastebin/Dropbox and share a link to the file instead.

    Thank you,
    Dimitris

Viewing 3 replies - 1 through 3 (of 3 total)
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