Title: Error Message
Last modified: November 11, 2020

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# Error Message

 *  Resolved [samuelng527](https://wordpress.org/support/users/samuelng527/)
 * (@samuelng527)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-862/)
 * Hi,
 * After installed i am facing the below error message
 * Error: Lighthouse returned error: FAILED_DOCUMENT_REQUEST. Lighthouse was unable
   to reliably load the page you requested. Make sure you are testing the correct
   URL and that the server is properly responding to all requests. (Details: net::
   ERR_TIMED_OUT)
 * Please advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-862%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [NitroPack](https://wordpress.org/support/users/nitropack/)
 * (@nitropack)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-862/#post-13647756)
 * Hi [@samuelng527](https://wordpress.org/support/users/samuelng527/),
 * It doesn’t look like NitroPack is currently active in order for us to debug the
   issue. However we ran a [demo optimization](https://demo.getnitropack.com/preview/show/242c61f48ed1384928cf546c1a4a930f/aHR0cHM6Ly9iYWtlb21hbmlhYy5jb20vP25vbml0cm8=)
   and everything seems to be working correctly.
 * Please contact our support at [https://help.nitropack.io/](https://help.nitropack.io/)
   to get help on setting up NitroPack.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Error Message’ is closed to new replies.

 * ![](https://ps.w.org/nitropack/assets/icon-256x256.gif?rev=2936590)
 * [NitroPack – Performance, Page Speed & Cache Plugin for Core Web Vitals, CDN & Image Optimization](https://wordpress.org/plugins/nitropack/)
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 * 1 reply
 * 2 participants
 * Last reply from: [NitroPack](https://wordpress.org/support/users/nitropack/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-message-862/#post-13647756)
 * Status: resolved