Title: Error message
Last modified: August 20, 2020

---

# Error message

 *  Resolved [avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * (@avedislifestyle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/)
 * Hi,
 * We just purchased and installed the plugin and we see the following error. Please
   guide us.
 * [https://ibb.co/RQRmrq2](https://ibb.co/RQRmrq2)
 * Regards

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13286638)
 * Hello [@avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * I am sorry about the issue you are experiencing and I am happy to assist you 
   with this.
    It appears that your files/folders write permissions do not allow
   W3 Total cache to created necessary drop-ins and potentially create a cache folder
   and write .htaccess rules. Please check your files and folders permission and
   set your folders to 755 and files to 644 so that W3 Total Cache can write the
   rules and add the files or as suggested in the notification, add the files manually
   or use FTP. Thanks!
 *  Thread Starter [avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * (@avedislifestyle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13299368)
 * Hi,
    All the files and folder permissions are correct. But still receives the
   same error. FTP credentials don’t allow to copy to file /chroot/home/a113b655/
   avedislifestyle.com/html/wp-content/object-cache.php
 *  Thread Starter [avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * (@avedislifestyle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13299370)
 * Please suggest
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13301818)
 * Hello [@avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * Please check if /wp-content/object-cache.php exists.
    If not, you can download
   the plugin from [here](https://downloads.wordpress.org/plugin/w3-total-cache.0.14.4.zip),
   unpack the file, and copy /w3-total-cache/wp-content/object-cache.php to your
   serve in wp-content folder. Or create the object-cache.php manually and copy 
   the code from [here](https://github.com/W3EDGE/w3-total-cache/blob/master/wp-content/object-cache.php)
   to the crated file. I hope this helps
 *  Thread Starter [avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * (@avedislifestyle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13321333)
 * Hi,
 * The above issue is fixed now.
    But we are facing difficulties using this plugin.
   We have even purchased the plugin for $99 annually and have activated & configured
   accordingly. But still, our Page Speed Score – performance report in GT Metrix
   shows ‘F’. Please let us know how can we make the page speed score high using
   this purchased plugin.
 * [https://gtmetrix.com/reports/www.avedislifestyle.com/E6kwBwZA](https://gtmetrix.com/reports/www.avedislifestyle.com/E6kwBwZA)
 * [https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.avedislifestyle.com%2F&tab=desktop](https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.avedislifestyle.com%2F&tab=desktop)
 * Please guide us.
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13321424)
 * Hello [@avedislifestyle](https://wordpress.org/support/users/avedislifestyle/)
 * As per wp.org guidelines, issues related to your premium subscription or account
   should not be posted in the forum.
    So please reach us via the plugin in Performance
   >Support or via the website [https://www.w3-edge.com/contact/](https://www.w3-edge.com/contact/)
   Be that as it may, the Gtmerix suggests that you need to optimize your images.
   W3 Total Cache cannot do that so you should consider using some image optimization
   plugin such as Ewww image optimizer or Smush it. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error message’ is closed to new replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
 * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/w3-total-cache/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/w3-total-cache/)
 * [Active Topics](https://wordpress.org/support/plugin/w3-total-cache/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/w3-total-cache/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-848/#post-13321424)
 * Status: resolved