Support » Plugin: WP-Live Chat by 3CX » error message

  • Hi, I’ve been editing some pages on my website this morning and I keep seeing this message come up –

    Unable to clear session lock record in /var/sites/a/ on line 4961

    Warning: session_start(): Failed to read session data: memcached (path: in /var/sites/a/ on line 4961

    Should I be worried, is it something I can ignore?

    The page I need help with: [log in to see the link]

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  • Plugin Author wordpress3cx


    Hello @macpheek, do you have a cache plugin installed? We’re getting reports of a some warnings related to session initalization when some caching plugin is installed.
    In your case, the error seems related to memcached not being able to read session data, incidentally when our plugin tries to use session.
    Do you see same error for other files as well?

    Hi, yes I’m using w3 cache

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