Title: Error message
Last modified: October 2, 2018

---

# Error message

 *  [themealkitreview](https://wordpress.org/support/users/themealkitreview/)
 * (@themealkitreview)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-716/)
 * Hi guys
    I installed the plugin and the setup generated my code. When I click“
   save changes” I get this error: ERROR: Message origin is not from [https://www.facebook.com](https://www.facebook.com).
   Code gen aborted.
 * Can you assist?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-716%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [kentwu](https://wordpress.org/support/users/kentwu/)
 * (@kentwu)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-716/#post-10744284)
 * Hi [@themealkitreview](https://wordpress.org/support/users/themealkitreview/),
 * Could you please provide some screenshots or a video about where you are seeing
   this error?
 *  Thread Starter [themealkitreview](https://wordpress.org/support/users/themealkitreview/)
 * (@themealkitreview)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-716/#post-10752289)
 * Hi there
    I m doing all the steps for the chat configuration, selecting my FB
   page, I am doing “next” for all stages, once the code is being generated, I then
   click on “Save changes” and getting this msg: [https://ibb.co/hn9y8e](https://ibb.co/hn9y8e)
 *  [Rana Bilal](https://wordpress.org/support/users/ranabilalinfo/)
 * (@ranabilalinfo)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-716/#post-10757205)
 * Dear Team,
    I would like to notify the above problem happened with me as well.
   I am trying to configure this plugin on my website: [https://websitesmasters.com](https://websitesmasters.com)
   but ERROR: Message origin is not from [https://www.facebook.com](https://www.facebook.com).
   Code gen aborted. Hope you will consider my request & help me to resolve this
   issue. Thanks
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-716/#post-10758716)
 * Hi All,
 * Our apologies you are running into this issue. Can one of you do a screen recording
   and share how that error comes about? It will help us understand how the error
   occurs.
 * Thank you!
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-message-716/#post-10812729)
 * Hi [@themealkitreview](https://wordpress.org/support/users/themealkitreview/)
   + [@ranabilalinfo](https://wordpress.org/support/users/ranabilalinfo/),
 * We are looking into this issue right now. Although we cannot reproduce the error
   on our end, it is apparent where in the code this is happening.
 * For some reason, for you two, the message we send back from the popup setup window
   back to the wordpress dashboard is being caught as an event from an unexpected
   origin.
 * Could you please follow these steps to help us troubleshoot this via the Chrome
   browser developer tools:
    1. In your WordPress dashboard, go to the settings 
   page for this plugin: (should be @ /wordpress/wp-admin/admin.php?page=messenger-
   customer-chat-plugin) 2. Open Chrome’s developer tools JS console: View -> Developer-
   > JavaScript Console 3. Paste the following into the JS console (this will listen
   for and log the postMessage event that gets sent from the setup popup):
 *     ```
       jQuery(window).on("message", function(e) {
         console.log(e.originalEvent);
       });
       ```
   
 * 4. Once you input the jQuery, click the ‘Setup Customer Chat’ button and go all
   the way through the flow
    5. Once you click ‘Finish’, you should see some output
   in the JS console. Please post the output here to help us trouble shoot.
 * In addition, any screen capture video of how you are getting this error will 
   greatly help us troubleshoot.
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error message’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/error-message-716/#post-10812729)
 * Status: not resolved