Title: Error Message
Last modified: September 5, 2025

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# Error Message

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/error-message-1071/)
 * I am seeing this error on my site yet the access key is correct!
 * Scheduled: send_firewall_logs: “Failed to retry API request”
    2025-09-05 10:53:
   22: Scheduled: access_key_notices: “API error – Failed to retry API request” 
   2025-09-05 10:27:31: Sending security logs: “Failed to retry API request” 2025-
   09-05 10:53:22: Access key validating: “Access Key validation failed: API error–
   Failed to retry API request”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-1071%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [vadimcleantalk](https://wordpress.org/support/users/usr1/)
 * (@usr1)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/error-message-1071/#post-18629414)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/)
 * Thank you for your report. The error messages you see usually mean the plugin
   can’t reach our servers. Please check the following on your server:
 * ・ Outbound HTTPS requests to [https://moderate.cleantalk.org](https://moderate.cleantalk.org)
   must be allowed (port 443 open).
   ・ PHP options CURL support and allow_url_fopen
   should be enabled.・ No firewall, CDN, or security software should block connections
   from your site to our API.
 * If the issue persists after these checks, please let us know — we can investigate
   further from our side.
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/error-message-1071/#post-18630688)
 * It is not happening on all the sites on the server. Only the site farnhamscouting.
   com
 * Please advise
 * Regards
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/error-message-1071/#post-18630720)
 * Could you try contacting your hosting support? Can they check the following:
 * ・ Outbound HTTPS requests to [https://moderate.cleantalk.org must](https://moderate.cleantalk.org must)
   be allowed (port 443 open).
   ・ PHP options CURL support and allow_url_fopen should
   be enabled.・ No firewall, CDN, or security software should block connections
   from your site to our API.
 *  [vadimcleantalk](https://wordpress.org/support/users/usr1/)
 * (@usr1)
 * [8 months ago](https://wordpress.org/support/topic/error-message-1071/#post-18634077)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/)
 * We haven’t heard back from you in a few days, so I’m going to mark this topic
   as “resolved”.
 * If you have any further questions, you can start a new topic or contact us via
   our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error Message’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
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 * 4 replies
 * 3 participants
 * Last reply from: [vadimcleantalk](https://wordpress.org/support/users/usr1/)
 * Last activity: [8 months ago](https://wordpress.org/support/topic/error-message-1071/#post-18634077)
 * Status: resolved