They know that the payment is done because it appears on the bank app.
Which payment gateway is being used?
Hi @felipens3,
What you describe sounds like an error triggered at some stage of the checkout process. To find out where exactly this error could be coming from, you could get in touch with your hosting company and see if they have PHP server error logs. There’s also a logs section under WooCommerce > Status > Logs. If you can find any ‘Critical’ or ‘Fatal’ errors saved to the log file around the time when the order was placed, you can reply with the error message here so we can help you interpret it.
Otherwise if there’s no server error logs yet, you can try to enable WordPress debug, and then place another test order to see if the same error will be triggered this time. Here is an example code you can add in the wp-config.php file to enable WordPress debug:
https://make.wordpress.org/support/handbook/appendix/using-wp_debug/#example-wp-config-php-for-debugging
Enabling WP Debug can only be done over FTP and so is a bit complex, but still should be easier than testing all plugins one by one and placing a new order each time.
Cheers!
We haven’t heard back from you in a while, so I’ll mark this thread as resolved now. If you have some more questions, feel free to start a new one.
Cheers!
