Support » Plugin: WooCommerce » Error mesager after payment done

  • Resolved felipens3

    (@felipens3)


    Some of my clients are reporting a bug after payment done
    What they say is something like that:
    – I made the payment
    – The page doesn’t load
    – The page automaticaly refresh with the following error message

    “This request has the status as “waiting” can not be paid. Please contact us if you need assistance”

    Someone know how to solve that?

Viewing 4 replies - 1 through 4 (of 4 total)
  • felipens3

    (@felipens3)

    They know that the payment is done because it appears on the bank app.

    Which payment gateway is being used?

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @felipens3,

    What you describe sounds like an error triggered at some stage of the checkout process. To find out where exactly this error could be coming from, you could get in touch with your hosting company and see if they have PHP server error logs. There’s also a logs section under WooCommerce > Status > Logs. If you can find any ‘Critical’ or ‘Fatal’ errors saved to the log file around the time when the order was placed, you can reply with the error message here so we can help you interpret it.

    Otherwise if there’s no server error logs yet, you can try to enable WordPress debug, and then place another test order to see if the same error will be triggered this time. Here is an example code you can add in the wp-config.php file to enable WordPress debug:

    https://make.wordpress.org/support/handbook/appendix/using-wp_debug/#example-wp-config-php-for-debugging

    Enabling WP Debug can only be done over FTP and so is a bit complex, but still should be easier than testing all plugins one by one and placing a new order each time.

    Cheers!

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’ll mark this thread as resolved now. If you have some more questions, feel free to start a new one.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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