Support » Plugin: JS Help Desk - Best Help Desk & Support Plugin » Error Log – unknown column

  • Resolved webmasteral

    (@webmasteral)


    [20-Apr-2021 13:56:21 UTC] WordPress database error Unknown column 'multiformid' in 'where clause' for query SELECT * FROMwp_js_ticket_fieldsorderingWHERE isvisitorpublished = 1 AND fieldfor = 1 AND multiformid = 1 ORDER BY ordering made by require('wp-blog-header.php')

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Open the JS Help Desk admin dashboard to execute the sql queries to update the database.

    It will resolve the problem.

    Thread Starter webmasteral

    (@webmasteral)

    I went into JS Help Desk but could not find an admin dashboard (yes I am the site admin)

    I do see a “configuration” section but cant seem run any sql updates.

    Under “Dashboard” – “System Errors” nothing is coming up

    Could you direct me how to access the admin dashboard.

    Thank you

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    It is
    Admin > Help Desk > Help Desk

    If already open Help Desk admin area then find ‘Dashboard’ in Help Desk left menu at top position.

    Thread Starter webmasteral

    (@webmasteral)

    I have not been able to locate “Admin > Help Desk > Help Desk”

    I have taken a screenshot of what options I can see

    https://www.dropbox.com/s/1lxy2s2ursxoxj1/JsHelpDesk.jpg?dl=0

    I hope you are able to direct me on how to solve this issue.

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Open the admin dashboard page

    Admin > Help Desk > Dashboard
    or
    Admin > Help Desk > Help Desk

    Check the image.
    https://imgur.com/a/cxtmbH3

Viewing 5 replies - 1 through 5 (of 5 total)
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