I have a site that has media library of almost 133 GB. I try to create a back and every time it has unable to export. Then I saw logs and fix all these. In the third time it again says unable to export. Then I click on log file.. but this time the log page is not found. so not sure why its failing and what to do. Please let me know how to fix it
The page I need help with: [log in to see the link]
Handling a large media library, especially one around 133 GB, can be challenging for backups. Here are a few steps you can try to address the export issue:
1. Ensure that your PHP configuration allows for high memory usage and extended processing time:
– memory_limit Set this to at least 512M or higher.
– max_execution_time Increase to 600 seconds or more.
2. With a large media library, it may help to split the export into smaller parts. Try exporting only the database, themes, and plugins first, then export the media library separately
3. Confirm that there is sufficient storage space on your server to handle the backup process, including temporary files.
4. If the plugin log is unavailable, you can check the server’s main error logs via your hosting control panel (e.g., cPanel, Plesk) or through FTP. Look for recent errors during the export process for clues
5. If possible, consider removing any unneeded media files to reduce the size before creating the backup
well I tried all of them almost . I was able to export it without media . But when i try to export media.. then it fails..
memory_limit is set to 1024 Already and max_execution_time is set to 3000 already. Below is the configuration is set you can check. I have almost 5TB space and its only filled with 656 GB so its not an issue as well. I checked error log also and its also different things there. so completely lost. Check below screenshot of php config
No, do not share site access with anyone. It is not permitted and it is also not a good idea to do this.
At this point, I will recommend manually to transfer the media files and use the plugin for for everything else.
I wouldn’t have share it in public. I was expecting it to sent to your email . But its ok. I can transfer it manually. But shouldn’t you think about to find out the real cause of this ? Or you are letting it go ? Don’t you want to take the challenge ?
Typically, when an issue appears isolated, it’s often related to specific hosting restrictions or server configurations. If we start seeing this with more users, we would certainly allocate time and resources to investigate further.
In the meantime, my primary focus is to help you successfully transfer your website, and I believe manually moving the media files will get us there quickly.
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