Title: error loading PDF document
Last modified: November 3, 2020

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# error loading PDF document

 *  Resolved [teamjh19](https://wordpress.org/support/users/teamjh19/)
 * (@teamjh19)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-pdf-document/)
 * Hi all,
 * I hope you can help!
 * I am having an issue with viewing a protected URL when logged in.
 * the PDF is 266mb so quite large. I have increased the maximum_post_size, upload
   size, and the input_time.
 * when I try to view the pdf via the link, it hangs for around 2mins before showing
   a 500 error and displaying a screen with a pop up stating “error is displaying
   the pdf”
 * However, when I turn off the protection and try with a curl command it downloads
   without issue.
 * I have tried to curl the URL with protection on and shows a 404 redirect with
   the -v flag
 * Lastly, I compressed the file to a small amount of 12mb and protected it, there
   was again no issue.
 * I have a bitnami-nginx stack.
 * Has anyone come across this before or have an idea of where to try.
 * thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/)
 * (@buildwps)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-pdf-document/#post-13619314)
 * Hi [@teamjh19](https://wordpress.org/support/users/teamjh19/),
 * Thanks for reaching out to us.
 * It looks like a server restriction issue.
 * To assist you better, can you please provide us with the protected file URL and
   more information about your server, e.g. type and hosting provider.
 * You may want to drop us an email to hello(at)preventdirectaccess.com for faster
   response from our team.
 * Elena
 *  Thread Starter [teamjh19](https://wordpress.org/support/users/teamjh19/)
 * (@teamjh19)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-pdf-document/#post-13620361)
 * Thanks, [@buildwps](https://wordpress.org/support/users/buildwps/)
 * I have emailed.
 * Cheers

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error loading PDF document’ is closed to new replies.

 * ![](https://ps.w.org/prevent-direct-access/assets/icon-256x256.jpg?rev=3263305)
 * [Prevent Direct Access - Protect WordPress Files](https://wordpress.org/plugins/prevent-direct-access/)
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 * 2 replies
 * 2 participants
 * Last reply from: [teamjh19](https://wordpress.org/support/users/teamjh19/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-pdf-document/#post-13620361)
 * Status: resolved