Title: error loading pdf
Last modified: May 9, 2022

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# error loading pdf

 *  [avrec](https://wordpress.org/support/users/avrec/)
 * (@avrec)
 * [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/)
 * Hello,
    i have issue with loading pdf tickets after purchase. It let’s download
   pdf ticket, but when i open it, it gives an error message “Failed to load PDF
   document”. I have discovered, it is connected to TranslatePress, when i deactivate
   plugin, it works perfectly. Unfortunately it is no answer from plugin’s forum
   and support. Can anyone help me please!
    -  This topic was modified 4 years ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-loading-pdf-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Jonathan Bossenger](https://wordpress.org/support/users/psykro/)
 * (@psykro)
 * [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/#post-15632326)
 * Hi [@avrec](https://wordpress.org/support/users/avrec/)
 * I see from your support thread ([https://wordpress.org/support/topic/plugin-conflict-362/](https://wordpress.org/support/topic/plugin-conflict-362/))
   you are using the Tickera ticketing theme. Have you tried contact their support?
 * Alternatively, have you tried to use one of the default (Twenty*) themes with
   TranslatePress active, to see if the problem persists. It might be a conflict
   on the themes side.
 *  Thread Starter [avrec](https://wordpress.org/support/users/avrec/)
 * (@avrec)
 * [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/#post-15636450)
 * Hello,
    Tickera is only a plugin, i use woocommerce child plugin “LayerStore”
   and it uses woocommerce checkout. Tickera plugin works perfectly, pdf tickets
   are sent to buyers e-mail correctly and they open nicely, when downloaded from
   the mail. So conflict is rather between Woocommerce and TranslatePress. Wen i
   deactivate TranslatePress plugin, i can download ticket from checkout and it 
   opens as it should. Main problem is error after downloading pdf stright from 
   checkout after purchase. And unfortunately Tickera does not have it’s own checkout
   page. Thank you.
    -  This reply was modified 4 years ago by [avrec](https://wordpress.org/support/users/avrec/).
 *  [Jonathan Bossenger](https://wordpress.org/support/users/psykro/)
 * (@psykro)
 * [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/#post-15638870)
 * Hi [@avrec](https://wordpress.org/support/users/avrec/), I understand.
 * Your best option would be to try and get a response from the Translate press 
   team via their support forum, as their plugin seems to be at the core of the 
   problem.
 *  Thread Starter [avrec](https://wordpress.org/support/users/avrec/)
 * (@avrec)
 * [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/#post-15639079)
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘error loading pdf’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [avrec](https://wordpress.org/support/users/avrec/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/error-loading-pdf-2/#post-15639079)
 * Status: not resolved

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