Title: error loading knowledge base posts
Last modified: November 3, 2020

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# error loading knowledge base posts

 *  Resolved [AZAD](https://wordpress.org/support/users/theworkshop/)
 * (@theworkshop)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/)
 * Dear WooCommerce Support ,
 * After updating WooCommerce to it ‘ s latest version , When I open My Woocommerce
   dashboard or coupon , I encounter with this error :
    ” There was an error loading
   knowledge base posts . Please check again later . ” [https://prntscr.com/vb3kkg](https://prntscr.com/vb3kkg)
   [https://prntscr.com/vb3ki2](https://prntscr.com/vb3ki2)
 * If is possible , please help me to fix this issue .

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13614522)
 * Hi There!
 * Hmm… Looks like some plugin conflict.
 * To get you started, I recommend the following:
 * 1 – Check if you have correctly installed WooCommerce. You can learn more about
   [WooCommerce Installation and Update](https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/)
   from our documents.
 * 2 – Check for a conflict with your theme or with another plugin.
 * The best way to determine this is to:
    1. Temporarily switch your theme to [https://www.woocommerce.com/storefront](https://www.woocommerce.com/storefront)
    2. Disable all plugins except for WooCommerce
    3. Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. Here, you can
   find a more detailed explanation on [how to do a conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let me know how it goes.
 *  Thread Starter [AZAD](https://wordpress.org/support/users/theworkshop/)
 * (@theworkshop)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13614602)
 * Dear B C. ( [@battouly](https://wordpress.org/support/users/battouly/) ) ,
 * Thanks for your response .
 * > 1 – Check if you have correctly installed WooCommerce .
 * I have updated it yesterday to Version 4.6.1 like ever , only ( from word Press
   update core ) .
 * > 2 – Check for a conflict with your theme or with another plugin .
 * As I said , It happened after updating WooCommerce to it ‘ s latest version .
   
   And there is no conflict with my theme or with another plugin , because : 1 .
   I have launched my site since 1 year ago and this error happened only after updating
   WooCommerce to it ‘ s latest version . 2 . I tested my current theme and all 
   current plugins on my test subdomain ( I means I reinstalled my current theme
   and all current plugins ) and there isn ‘ t any error , there .
 * Best regards ,
    AZAD
    -  This reply was modified 5 years, 6 months ago by [AZAD](https://wordpress.org/support/users/theworkshop/).
 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13615216)
 * Hey AZAD!
 * That’s strange. Let me have a look at your System Status Report.
 * You can find it via **WooCommerce > Status**.
    Select “Get system report” and
   then “Copy for support”. Once you’ve done that, paste it here in your response.
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13644183)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [AZAD](https://wordpress.org/support/users/theworkshop/)
 * (@theworkshop)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13649669)
 * Dear Amanda ( [@amandasjackson](https://wordpress.org/support/users/amandasjackson/)),
 * Thanks for your response .
 * I have updated my woocommerce to their newest version and I can ‘ t see the issue
   any more .
 * You may close this topic .
 * Best regards ,
    AZAD
 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13653146)
 * Hi AZAD!
 * Thanks for the updates, I’m happy to hear you managed to fix it with the WooCommerce
   update!
 * We’ve marked this as resolved now – if you have any further questions, you can
   start a new thread.
 * Stay safe out there!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘error loading knowledge base posts’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [B C. a11n](https://wordpress.org/support/users/battouly/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-loading-knowledge-base-posts/#post-13653146)
 * Status: resolved