Title: error loading Google account
Last modified: June 17, 2021

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# error loading Google account

 *  Resolved [eijim](https://wordpress.org/support/users/eijim/)
 * (@eijim)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-loading-google-account/)
 * Hi,
 * When I tried to connect to my google account, it says like this.
    “There was 
   an error loading Google account info.”
 * Does this plugin work only in United states?
 * Could you support me how to solve this situation, if this work the other countries?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [stephjacq a11n](https://wordpress.org/support/users/stephjacq/)
 * (@stephjacq)
 * Automattic Happiness Engineer
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-loading-google-account/#post-14568966)
 * Hi [@eijim](https://wordpress.org/support/users/eijim/),
 * Google Listings and ads works in many countries – please check the list here:
   [https://support.google.com/merchants/answer/160637?hl=en](https://support.google.com/merchants/answer/160637?hl=en)
 * There may have been a network communication error. Could you please try again
   to make the connection?
 * Please try logging into your Google account in another tab – does that work? 
   Next, try connecting your site again once you’ve already signed in.
 *  [findingsimple](https://wordpress.org/support/users/jconroy/)
 * (@jconroy)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-loading-google-account/#post-14569228)
 * Hi [@eijim](https://wordpress.org/support/users/eijim/)
 * One other thing to check. Could you go to WooCommerce > Status > Logs and see
   if there is anything relevant within a google-listings-and-ads-xxxx.log file?
 * Some errors may have been logged if there were failures to communicate.
 *  Thread Starter [eijim](https://wordpress.org/support/users/eijim/)
 * (@eijim)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-loading-google-account/#post-14569453)
 * HI Jason,
 * I disconnected with my Jetpack, then I succeed to connect to google merchant 
   center.
    So everything is OK now.
 * Thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘error loading Google account’ is closed to new replies.

 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [eijim](https://wordpress.org/support/users/eijim/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/error-loading-google-account/#post-14569453)
 * Status: resolved