Support » Fixing WordPress » Error layout after updating WP 4.7

  • Resolved Merhpex

    (@merhpex)


    Hello everyone, i’ve got a problem after I updated WP to 4.7 version. My site had a two columns layout, with the option to get a secondary sidebar. Now this secondary sidebar is visualized even if no widget is installed in it.
    I use the News Child Theme from Genesis and this is my site:
    If you need any extra information I’ll be happy to give you that. And I’m so sorry for my bad English.
    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Make sure that you’re using the latest version of Genesis: https://wordpress.org/support/topic/read-this-first-wordpress-4-7-master-list/#post-8521431

    Mmmmm… Yes, I’ve to update Genesis to 2.4.2. But when I hit the button to update now I get the message that doing this will overwrite the current version. So I didn’t do that because I was afraid that with this problemn of the layout I’d have worsened the situation.
    It’s an unrealistc fear? Forgive my doubt but I’m just a beginner

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Hm, that’s a good question.

    Since that is a commercial theme, we recommend that you please go to their official support channel, so you can get support from the people who know it best: http://my.studiopress.com/

    Forum volunteers are also not given access to commercial products, so they would not know how it operates. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    So it’s better to ask support to them, right? Anyway thank you for your time!

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Yes, it’s better to contact Genesis support about issues with the Genesis theme. 🙂

    I had this same problem , it seems that what’s happening is this –

    After the update if you go and view the Genesis settings page you’ll notice the section for ‘Page layouts’ is totally gone !

    This caused my sites to display both primary and secondary sidebars regardless of how they were set before the update or if they had content.

    I had to activate another theme temporarily (any one will do) , then delete Genesis and manually upload the Genesis 2.4.2 update and activate it … all back to normal. Phew !

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Thanks for sharing your solution!

    jordydme

    (@jordydme)

    @andy0829 Thanks for posting that. Totally cleared up my issue in 5 minutes.

    We are having this EXACT SAME problem! We clicked to update WordPress, and now the Genesis site is a MESS with the secondary sidebar widget, etc.

    I’m wondering why this never happened before? We have performed WordPress updates previous to this one we did last night with no ill effects.

    Am I correct to think you’re saying that simply clicking “update Genesis theme” within the Dashboard will not do the trick? We must manually upload a copy from our desktop?

    • This reply was modified 1 year, 11 months ago by  yukon4.
    • This reply was modified 1 year, 11 months ago by  yukon4.
Viewing 9 replies - 1 through 9 (of 9 total)
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