Title: ERROR: Invalid username or e-mail. Last modified: August 20, 2016 --- # ERROR: Invalid username or e-mail. * Resolved [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/) * I have not logged-in to my site donharris.me as an administrator for several weeks. Now I can’t and when asked for my username or email I receive the following error message: ERROR: Invalid username or e-mail. * Please help. * Thanks! Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/page/2/?output_format=md) * [Funkywebsites](https://wordpress.org/support/users/funkywebsites/) * (@funkywebsites) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164155) * reset your password using your username “admin” if you used that 🙂 * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164156) * I appreciate your prompt response Funkywebsites. * When I enter my username and password, or my email and password the sign in box shakes and sends this message “ERROR: Invalid username. Lost your password?” * When I seek to recover my password and enter my username or password this message appears “ERROR: There is no user registered with that email address.” * Now what should I do? * [Funkywebsites](https://wordpress.org/support/users/funkywebsites/) * (@funkywebsites) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164160) * log into the mysql database find out if the username has before corrupt, and see if its changed ?? * download a copy of your mysql.sql file and post the file content and i could have a look for you, * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164164) * I do appreciate your help. I am not a techie and I am a newbie, so I have several basic questions. * How do I log into the mysql db? How can I tell if the username has been corrupted or changed? * How do I download a copy of my mysql.sql file? * FYI, I run OS 10.6 on my MacBook Pro. * Thanks! * [Funkywebsites](https://wordpress.org/support/users/funkywebsites/) * (@funkywebsites) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164165) * 🙁 oh dear, i never used mac os, but on my iphone 4 * you need to log into the server root control panel, using the username and password your host will have set you up with. * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164166) * O.k. * InMotion is my hosting provider. I am able to access the cPanel with a section called “Databases.” There are some sql options. What should I do now? * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164167) * see [http://codex.wordpress.org/Resetting_Your_Password](http://codex.wordpress.org/Resetting_Your_Password) for the options you have available to reset your password. Do not post the contents of a database dump — that is not going to help. * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164168) * Thank you cube. * I have followed the instructions in the section “Through phpMyAdmin.” * I still can’t login at wp-login.php. * I am totally frustrated. * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164169) * I continue to receive these messages: * ERROR: Invalid username. * There is no user registered with that email address. * Aarghh! * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164170) * when you view the database, do you see the username & email address listed or the account you are trying to use? Are you 100% certain the spelling & capitalisation are correct? * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164171) * When viewing the phpMyAdmin interface, selecting wp_users: * Yes, I do see my user_login, donharris * Yes, I do see my email address listed, _[ redacted ]_ * I use the same spelling and capitalization to access the wp_login. I’m 100% sure. * And it still “shakes me off.” * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164172) * I really do hate to be a whiner but . . . it seems that I am “locked out” of access to my WordPress admin account. * Even after using the phpMyAdmin utility courtesy of my hosting service, in motion, and using it to verify my account login and changing my password per the instructions submitted by cubecolour I am still blocked out . . . I can’t login to WP even though I can access this forum. * O.k. I know I’m not a techie and that I am a newbie, but it appear that I’m totally incompetent? Or, is this what happens when one’s account is hacked? * Please, help! * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164173) * > I can’t login to WP even though I can access this forum. * You do know that your account here does not have anything to do with your self- hosted WordPress installation, right? 😉 * Try one of the other methods in the doc that cubecolour referred to. Personally I like this method myself. * [http://codex.wordpress.org/Resetting_Your_Password#Through_FTP](http://codex.wordpress.org/Resetting_Your_Password#Through_FTP) * Make sure you make a backup of your theme’s `functions.php` file before you start poking at it. * **Edit:** Also a link to your site never hurts. * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164174) * Hello Jan, * Yes, I am aware that my self-hosted WordPress installation is a different animal altogether from this WordPress.org forum. ;>) * I will try your suggestion later today. * Many thanks to you and all those who are responding to my pleas for help. * Link to my site [](http://donharris.me) * Don * Thread Starter [DonHarris](https://wordpress.org/support/users/donharris/) * (@donharris) * [13 years, 6 months ago](https://wordpress.org/support/topic/error-invalid-username-or-e-mail/#post-3164177) * Hello Jan, * I have some questions about the instructions in the link you sent me. * 2. Edit the file and add this code to it, right at the beginning, after the first