Title: Error Installing License
Last modified: June 23, 2026

---

# Error Installing License

 *  [SRD75](https://wordpress.org/support/users/srd75/)
 * (@srd75)
 * [1 week, 5 days ago](https://wordpress.org/support/topic/error-installing-license-27/)
 * We restored our site from May 2026 backup.
 * Wordfence prompted us to install a licence.
 * I stepped through the process, but when adding the licence code, there is an 
   error:`
 * `Error Installing License
   An error occurred while installing your license key.
   Please try again. If the problem persists, please contact Wordfence SupportHelp
   appreciated.

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/error-installing-license-27/#post-18947395)
 * Hi [@srd75](https://wordpress.org/support/users/srd75/),
 * Thank you for reaching out! The quickest thing to try first is to deactivate 
   Wordfence from your Plugins page, then reactivate it, and attempt the license
   install again. If there were any issues during the restore, that should straighten
   them out.
 * If that doesn’t help, I’d like to see a copy of the site diagnostics. Can you
   send a diagnostic report to **wftest @ wordfence . com**? You can find the link
   to do so at the top of the **Wordfence > Tools > Diagnostics** page. Then click
   on “**Send Report by Email**”. Please add your forum username where indicated
   and _respond here after you have sent it._
 * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png)
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-installing-license-27%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [1 week, 3 days ago](https://wordpress.org/support/topic/error-installing-license-27/#post-18947395)
 * Status: not resolved