Title: Error Installing License
Last modified: December 27, 2023

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# Error Installing License

 *  Resolved [prexilated](https://wordpress.org/support/users/prexilated/)
 * (@prexilated)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-installing-license-14/)
 * We are getting “this error every time we add “An error occurred while installing
   your license key.” error when adding the keys.
 * [https://prnt.sc/ygw_jsnKHfnC](https://prnt.sc/ygw_jsnKHfnC)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-installing-license-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfmark](https://wordpress.org/support/users/wfmark/)
 * (@wfmark)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-installing-license-14/#post-17303400)
 * Hi [@](https://wordpress.org/support/users/leofe/)prexilated,
 * Thank you for reaching out.
 * We have seen possible issues installing keys automatically more than 24 hours
   after generation. Additionally, if you are in a different browser than the one
   used when requesting your Free Wordfence license, you will be unable to automatically
   install it. In those cases, you will need to manually copy and paste the key 
   from the email to complete the activation of Wordfence Security.
 * Aside from verifying that you did not copy only part of the license key, I would
   check whether you can install the license when Wordfence is the only active plugin
   on your site. There could be a Javascript conflict with another plugin potentially
   stopping the code executing the verification check.
 * In some cases, disabling caching plugins resolves the issue.
 * Let me know how it goes.
 * Thanks,
 * Janet
 *  [Alexander Guskov](https://wordpress.org/support/users/forcesail/)
 * (@forcesail)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-installing-license-14/#post-17304108)
 * I met the same problem with just requested licence from the same browser but 
   after duplicating site with Duplicator plugin ([https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)).
 * Truncating wflogs dir didn’t help.
 * Just after disactivate/activate wordfence accepted licence.
 *  Plugin Support [wfmark](https://wordpress.org/support/users/wfmark/)
 * (@wfmark)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-installing-license-14/#post-17311248)
 * Hi [@forcesail](https://wordpress.org/support/users/forcesail/),
   Thank you for
   the update. We have also seen situations in which a  fresh reinstall of the plugin
   or deactivating and reactivating Wordfence as you mentioned solves the issue.
 * Thanks,
 * Mark.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error Installing License’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [wfmark](https://wordpress.org/support/users/wfmark/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/error-installing-license-14/#post-17311248)
 * Status: resolved