• Hi, my web is broken. The error is in /srv/vhost/manalishop.com/home/html/wp-includes/class-wp-query.php

    Could it be due to an update? I use the divi theme, and I have already spoken with them and they tell me that it is a bug in your plugin, since the page in its other sections works.
    I have also tried to deactivate your plugin and the error disappears, so could you give me a solution? Thank you!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author RazyRx

    (@razyrx)

    Hello,

    Not sure what exactly cause this issue.
    Please try to remove all filters from page and check is it has those errors.
    Do you use Divi page builder elements to display filters or shortcode?

    Regards,
    Oleg

    Thread Starter yergomezz

    (@yergomezz)

    I have tried to remove all the shortcodes from my filters, and reactivate the plugin but the error persists. what is the reason? The new update is buggy?

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    Yes, it seems latest version has some incomaptibility.
    Maybe it is incompatibility with some other plugin.
    To check what exactly not compatible please try to disable other plugins and change theme to WordPress default to check is it has same errors.

    Regards,
    Oleg

    Thread Starter yergomezz

    (@yergomezz)

    The error only disappears when I deactivate your plugin. How can I make it work?

    Thread Starter yergomezz

    (@yergomezz)

    Your plugin not work and you not answer at your clients??

    Is not serious

    • This reply was modified 2 months ago by yergomezz.
    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hello,

    So, the error persists if you deactivate all other plugins except WooCommerce and ours?

    Are you using the Divi theme? What version of the theme do you have now?

    Regards,
    Dmytro

    Thread Starter yergomezz

    (@yergomezz)

    Yes, the error persists with everything disabled, and the divi theme is version 4.27.1

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Could you please check the logs to see the full message of the error? If you didn’t turn it off, WooCommerce has its own logs in the wp-admin -> WooCommerce -> Status -> Logs. Check through the errors and find the current one. More text about the issue should be included.

    We will try to recreate the issue locally.

    Regards,
    Dmytro

    Thread Starter yergomezz

    (@yergomezz)

    WordPress Environment<br><br>WordPress address (URL): https://manalishop.com<br>Site address (URL): https://manalishop.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: es_ES<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.36<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.2.3<br>WC Database Prefix: WKNbAaaM<br>Tamaño total de la base de datos: 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Ver: Cómo crear un tema hijo<br><br>WooCommerce Support: ✔ Templates<br><br>Overrides: /srv/vhost/manalishop.com/home/html/wp-content/plugins/woo-variation-gallery/templates/product-images.php<br>/srv/vhost/manalishop.com/home/html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-09-05 12:11:32 +00:00<br>Options: ✔<br>Notes: 51<br>Onboarding: skipped Action Scheduler<br><br>Completo: 2.934<br>Oldest: 2024-08-04 20:17:18 +0000<br>Newest: 2024-09-04 16:32:04 +0000<br><br>Fallida: 49<br>Oldest: 2023-06-29 12:08:40 +0000<br>Newest: 2024-08-26 06:39:57 +0000<br><br>Pendiente: 5<br>Oldest: 2024-09-05 01:12:28 +0000<br>Newest: 2024-09-09 14:33:47 +0000 Status report information<br><br>Generated at: 2024-09-04 16:35:08 +00:00<br>
    Plugin Author Dmytro Holovnia

    (@dholovnia)

    You provided a WooCommerce status report. What I need is WooCommerce logs in the wp-admin -> WooCommerce -> Status -> Logs. Please check through the errors and find the current one. More text about the issue should be included.

    Regards,
    Dmytro

    Thread Starter yergomezz

    (@yergomezz)

    How do I know what the error is? Here there is a lot and if I go inside much more https://snipboard.io/tv5qkl.jpg

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Please check wc_logger and fatal-errors. You can turn on the plugin to fill in the error messages and after that check for recent errors in these files.

    Regards,
    Dmytro

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