Title: Error in WooCommerce, cannot update. Last modified: August 21, 2021 --- # Error in WooCommerce, cannot update. * Resolved [ar07](https://wordpress.org/support/users/ar07/) * (@ar07) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/) * Hi, * About 5 days ago, I had updated WooCommerce, which resulted in a critical error on my website. I could not even access my dashboard in recovery mode (it showed“ Recovery mode not initialized.”) So I asked GoDaddy, my hosting provider, and they deactivated all the plugins and main theme and told me to activate them one by one to see which one was causing the problem. I confirmed that it was WooCommerce and upon activating it, it again permanently broke my site. “There has been a critical error on your site… …Please check your site email for instructions.” So I restored a backup through GoDaddy and thankfully I have my site back up now. * However, I cannot update WooCommerce, as I know it will break my site again. What do I do? I can’t possibly leave it not updated or without any activity for an indefinite period. * I checked my logs and there are some fatal error logs there (even in the backup version). I am definitely not an expert and I can’t find out the root cause of these errors. This is the error as shown in the fatal-errors log: * `CRITICAL require(): Failed opening required '/var/www/wp-content/plugins/woocommerce/ packages/woocommerce-blocks/src/Package.php' (include_path='.:/opt/remi/php73/ root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/ php') in /var/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class- php-autoloader.php on line 87` * Thanks. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [lionel.a11n](https://wordpress.org/support/users/lioneldaniel/) * (@lioneldaniel) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14791570) * Hello [@ar07](https://wordpress.org/support/users/ar07/), * I’m sorry to hear that! Based on the error, it looks like you have Jetpack installed. * If you have Jetpack installed but inactive, could you try either deleting Jetpack altogether or enabling the plugin to see if that makes a difference? Since this broke your site before, if you can test this on a staging environment where this is happening that may be the safest way to conduct this test. * If that doesn’t work, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”. Once you’ve done that, paste it here in your response – and feel welcome to redact any information in the report you feel is sensitive, such as your site address or subscriber information. * We look forward to hearing back from you, and if you have any further questions or details please include those in your reply. Thanks! * Thread Starter [ar07](https://wordpress.org/support/users/ar07/) * (@ar07) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14792280) * Hi, Thanks so much for replying! * No, Jetpack is currently not inactive, both Jetpack and WooCommerce are running together, without any (thankfully) visible problems. And since I do not have a staging site, I don’t want to enable/disable Jetpack, or prod it in any way, lest it breaks my site again. Sorry about that. * But, here is the system status report you requested: * ``` ### WordPress Environment ### WC Version: 5.5.2 REST API Version: ✔ 5.5.2 WC Blocks Version: ✔ 5.3.3 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.4 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.5.2 WC Database Prefix: wp_mqyak2dbs1_ Total Database Size: 11.59MB Database Data Size: 8.73MB Database Index Size: 2.86MB wp_mqyak2dbs1_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + 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Engine InnoDB wp_mqyak2dbs1_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mqyak2dbs1_wow_bmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mqyak2dbs1_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mqyak2dbs1_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mqyak2dbs1_yoast_indexable: Data: 0.09MB + Index: 0.08MB + Engine InnoDB wp_mqyak2dbs1_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mqyak2dbs1_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mqyak2dbs1_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mqyak2dbs1_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 60 coblocks_pattern: 1 custom_css: 2 customize_changeset: 1 elementor_library: 1 elementor-hf: 1 elementskit_template: 2 feedback: 9 foogallery: 1 groovy_menu_preset: 1 is_search_form: 1 ml-slide: 5 ml-slider: 3 nav_menu_item: 11 ngg_gallery: 1 ngg_pictures: 20 page: 11 popupbuilder: 1 post: 4 product: 5 revision: 22 rmp_menu: 1 shop_order: 19 wpforms: 2 wpmm_theme: 3 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (25) ### StoreCustomizer: by Kaira – 2.3.2 All-in-One WP Migration: by ServMask – 7.46 Animate It!: by eLEOPARD Design Studios – 2.3.7 Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1 CoBlocks: by GoDaddy – 2.16.0 FooBox Image Lightbox: by FooPlugins – 2.7.16 FooGallery: by FooPlugins – 2.0.39 Groovy Menu (free): by Grooni.com – 1.3.2 Insert Headers and Footers: by WPBeginner – 1.6.0 Jetpack: by Automattic – 10.0 LoftLoader: by Loft.Ocean – 2.3.6 Popup Builder: by Sygnoos – 4.0.4 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.28 To Top: by Catch Plugins – 2.2.2 Transition Slider Lite: by creativeinteractivemedia – 2.20.3 Razorpay for WooCommerce: by Team Razorpay – 2.7.2 WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available) Yoast SEO: by Team Yoast – 16.9 WP File Manager: by mndpsingh287 – 7.1.2 WP Hide & Security Enhancer: by Nsp Code – 1.6.3.9 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.12 Shield Security: by Shield Security – 11.5.4 WP101 Video Tutorials: by WP101Plugin.com – 0.3 WPForms Lite: by WPForms – 1.6.8.1 Yatri Tools: by Mantrabrain – 1.1.1 ### Inactive Plugins (1) ### ShareThis Share Buttons: by ShareThis – 1.5.2 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: APCu Object Cache ### Must Use Plugins (2) ### System Plugin: by – 4.9.2 wp-hide-loader.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #320 - /store/ Cart: #315 - /cart/ Checkout: #338 - /checkout/ My account: #14 - /my-account/ Terms and conditions: #317 - /terms-and-conditions/ ### Theme ### Name: Yatri Version: 1.0.12 Author URL: https://mantrabrain.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: yatri/woocommerce/global/breadcrumb.php ### Action Scheduler ### Complete: 111 Oldest: 2021-07-22 12:28:45 +0000 Newest: 2021-08-21 07:21:00 +0000 Pending: 7 Oldest: 2021-08-22 07:21:00 +0000 Newest: 2021-08-28 05:05:28 +0000 ### Status report information ### Generated at: 2021-08-22 10:19:34 +05:30 ``` * Thanks again. Regards X * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14793178) * Hi [@ar07](https://wordpress.org/support/users/ar07/), * Thanks for sending over your System Status. * By checking the error log it seems that Package.php under `woocommerce/packages/ woocommerce-blocks/src/` doesn’t exist or is corrupted. Can you please install the standalone WooCommerce Blocks plugin and see if that helps solve the issue? You can download the plugin from this URL: * [https://wordpress.org/plugins/woo-gutenberg-products-block/](https://wordpress.org/plugins/woo-gutenberg-products-block/) * Let us know how that goes. * Thread Starter [ar07](https://wordpress.org/support/users/ar07/) * (@ar07) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14796399) * Hi, As you suggested, I installed the WooCommerce Blocks plugin and then updated WooCommerce on my temporary staging site and then on my live site. It worked! After a brief period of “scheduled maintenance” it was finally updated. And I also updated the WooCommerce database for good measure. Thank you so much for your help! Regards Ar * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14797749) * That’s wonderful! 😃 * Thank you for letting us know! * Great! I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Cheers. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error in WooCommerce, cannot update.’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [errors](https://wordpress.org/support/topic-tag/errors/) * 5 replies * 4 participants * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/error-in-woocommerce-cannot-update/#post-14797749) * Status: resolved