Title: Error in Sync
Last modified: August 30, 2016

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# Error in Sync

 *  Resolved [miguelprado](https://wordpress.org/support/users/miguelprado/)
 * (@miguelprado)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/error-in-sync/)
 * Hello, great work!
 * I have a problem in sync enable, this message: Error ! Synchronization cannot
   be done.
 * I installed from this tutorial – [https://dualcube.com/installation-guide-for-moowoodle/](https://dualcube.com/installation-guide-for-moowoodle/)
 * Thanks
 * [https://wordpress.org/plugins/moowoodle/](https://wordpress.org/plugins/moowoodle/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [DualCube](https://wordpress.org/support/users/dualcube/)
 * (@dualcube)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/error-in-sync/#post-6459212)
 * Hi,
    I am extremly sorry about this delay. Somehow, I missed all the support 
   requests for this plugin.
 * There can be a couple of reasons behind the error message (Error ! Synchronization
   cannot be done.) you got while trying to sync from your moodle instance:
 * 1. Either the `Webservice token` you provided in the Moowoodle settings is not
   correct. Or, the user you selected for the web service does not have supreme 
   permission. The user should be an admin user.
 * 2. Or, you did not select all the required core functions for the web service
   you created in your moodle instance.
 * Hope this helped. If not, please let me know.
 * Thanks
    Shan
 *  [qurbi](https://wordpress.org/support/users/qurbi/)
 * (@qurbi)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/error-in-sync/#post-6459257)
 * Hello Shan
 * I, too, am facing this problem – **Error ! Synchronization cannot be done**.
 * And I followed the tutorial [https://dualcube.com/installation-guide-for-moowoodle/](https://dualcube.com/installation-guide-for-moowoodle/).
   Also, I did select the admin user, and also, did select all the core functions.
   What could be missing??
    (NB: Also, your tutorial is not in sync with the procedure
   outlined in Moodle on Site administration / ► Plugins / ► Web services / ► Overview.
   I tried that too . . .).
 * Neither can I get to add the course manually (not available in the ADD PRODUCTS
   page).
 * Requesting an early resolution, else, I’d have to adopt another plugin.
 * Thanks and Regards
    Mithil (NB: this is on localhost, so I cannot share the link)
 *  [qurbi](https://wordpress.org/support/users/qurbi/)
 * (@qurbi)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-in-sync/#post-6459259)
 * Hello Shan
 * Issue resolved – had earlier enabled **Email-based self-registration with admin
   confirmation**. Disabled it, and reverted to default **Manual Accounts**.
 * But … other issues persist . . . Posted in “Bad Synchronization”
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error in Sync’ is closed to new replies.

 * ![](https://ps.w.org/moowoodle/assets/icon-256x256.gif?rev=3366428)
 * [MooWoodle – WordPress Moodle LMS Integration, Sell Moodle Courses via WooCommerce](https://wordpress.org/plugins/moowoodle/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/moowoodle/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/moowoodle/)
 * [Active Topics](https://wordpress.org/support/plugin/moowoodle/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/moowoodle/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/moowoodle/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [qurbi](https://wordpress.org/support/users/qurbi/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/error-in-sync/#post-6459259)
 * Status: resolved