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[resolved] Error in status bar and missing text while scrolling!? (27 posts)

  1. ladydelaluna
    Member
    Posted 9 years ago #

    Okay - No, I'm not advocating the use of IE here - but my client uses it, and so do the bazillions of surfers out there who don't know any better.

    Here's the issue:
    If you go here, in IE, http://www.renewedreflections.com/category/articles/weight-loss-surgery/

    Apparantly he's seeing (on 3 computers) that when you scroll down to some of the longer articles, that the text goes missing when you scroll. He says, "the post "space age gastric bypass" does it the most at the end of the post"

    Here's the problem. I don't see that when I'm viewing the page on IE, unless I have say, a Yahoo IM window up over it, and then I minimize the IM window. The text that was behind it disappears until I scroll it out of view and back again.

    On TOP of this, there's a message in the status bar that says "Error on page" on every page of the site, and I don't know what the problem is...

    Anyone tell me if they pull this up in IE and see this stuff? And if you do, do you know why?

    FYI - It all works FINE in FF... the superstahhh of browsers.

    EDIT: ALSO - he's got a few javascripts he needs on there - I know that js doesn't work well with wp - but one of them is simply for the rounded corners on the sidebars and headers... that was the "nifty rounded corners" one too, supposedly meant for wp.

  2. vkaryl
    Member
    Posted 9 years ago #

    Open the javascript console in FF, clear whatever's there, then input the page addy in the "Evaluate" box. There's a couple of things there you can check to see if fixing them will fix the error you're seeing in the status bar in IE.

    The other sounds like the "peekaboo" bug maybe. Here's what's probably the definitive article on it:
    http://www.positioniseverything.net/explorer/peekaboo.html

    (I never have problems with js in wp.... I use gobs in various places, all works fine....)

  3. ladydelaluna
    Member
    Posted 9 years ago #

    hmmm - i get a ton of errors using the javaconsole thing - but some of them are just like, css tag stuff

    i'm far from a pro with this, and i wish he'd get rid of the javascript all together... it's one of my biggest problems with this site...

  4. vkaryl
    Member
    Posted 9 years ago #

    Don't worry about the css related stuff - why FF thought they needed to do that I have NO clue.... there's a couple of js things in there with that though, and those might be why IE is throwing the status bar warning.

  5. ladydelaluna
    Member
    Posted 9 years ago #

    but do you see the missing text thing when scrolling on IE?

    my problem is that it's not happening on my computer, but it's happening on my client's computers... i can't see it happening, so i don't know what he's talking about... :(

    *cries*

  6. ladydelaluna
    Member
    Posted 9 years ago #

    and i've now removed ALL javascript things - EVERYTHING except a chat APPLET that's running on it's own page, and a BMI calculator that's also running on it's own page - and he says it's STILL happening all over the site

  7. vkaryl
    Member
    Posted 9 years ago #

    Um.... no, because I don't surf to unknown sites in IE. So all I personally can do is tell you what it sounds like. What res are his monitors running, do you know? Sometimes the peekaboo bug is worse at lower res....

    Did he clear his cache and hard refresh after you tweaked?

  8. ladydelaluna
    Member
    Posted 9 years ago #

    i removed all the scripts - one was for the rounded corners, one was for a live help support thing.

    now, in my version of IE - 6.0.2900.2180 with sp2 - i'm not seeing it.

    he says he's using version 6.028 sp1

    could that possibly be it?

    it's not the screen resolution - we're the same.

    and it's not the peekaboo - it's slightly different than that... this is happening where the text disappears when he scrolls - it doesn't "bounce" or anything like that... and it doesn't change back when he refreshes (yes, he's hard refreshing, and so am I)

    if it's the versions of IE - that doesn't help us any because the guy gets thousands of hits a week, with people using all different versions...

    UPDATE: he had a friend check the site, using the same version of IE as I am, and he says it's happening on his computer too.

  9. vkaryl
    Member
    Posted 9 years ago #

    Well, the differences between an sp1 version of IE and an sp2 version are maybe part of the problem. MS did some truly wonky stuff in there - I've got sp1 on my desktop, and sp2 on my laptop, and they're really pretty different, and yes - sometimes the sp2 version does NOT deal with js etc. very well. It hasn't been worth my time to beat it into submission because I don't use anything but FF....

    Thing is, if the client and friend etc. are seeing the problem and you're not (even when you and the friend have the same version of the browser), you're going to have to probably go back to square one. Get some screenshots from them; if you don't know what they're really seeing, you don't know where to start at all.

    I'm sorry I don't have more help or good news for you....

  10. vkaryl
    Member
    Posted 9 years ago #

    Um. And one more post for you to read:

    http://wordpress.org/support/topic/62693?replies=3

    Don't know if it's related....

  11. ladydelaluna
    Member
    Posted 9 years ago #

    ok - i added the "holly hack" and that didn't work.
    i still have all the javascript removed - still not working.

    and this is all for him and his friend - i'm personally not seeing this happen.

    that last link deals with negative margins - i'm not using those, but thanks for trying with it.

    i'm killing myself here - other themes are working fine for some reason...

  12. vkaryl
    Member
    Posted 9 years ago #

    I'm really sorry - I have run out of bright ideas.... Have you yourself run this on other machines, etc?

  13. ladydelaluna
    Member
    Posted 9 years ago #

    I only have the one machine...

    And I appreciate your ideas - I'm just hoping that someone who might have run into this issue exactly themselves can help me out here...

    I fear there are too many comments on this thread to garner anyone else's attention at this point, but I'm hoping for the best here... I'm about to lose it...

  14. kickass
    Member
    Posted 9 years ago #

    Why don't you post a screenshot and answer vkaryl's questions about the screen resolution it's happening in? Then MAYBE we can see what is going on . . . until you do all we're doing is guessing, so it's no wonder you aren't getting any satisfaction with this. We can't help you until you give us the information we need.

    Oh, and did you actually try the peekaboo fix? More possibilities here:

    http://kickasswebdesign.com/webgeekdir/CSS/Browser_Bugs/

    And here:
    http://css-discuss.incutio.com/?page=InternetExplorerWinBugs

    Didn't happen for me, btw.

  15. ladydelaluna
    Member
    Posted 9 years ago #

    I can't post a screenshot - it happens for a split second, and it doesn't happen to ME.

    I did answer her questions - it's not the resolution - I've checked in all the resolutions... it's still not happening for me.

    YES - I said I tried the peekaboo fix it's the "holly hack" that was referred to in the first link I was given... - in fact, it's still in the stylesheet as I type this. STILL DIDN'T FIX IT according to my client.

    Thank you for letting me know that it didn't happen for you, and for the additional links - I will check them out.

    However I'm still hoping that someone will see this who had this very same problem and fixed it...

  16. vkaryl
    Member
    Posted 9 years ago #

    I just checked it in IE. It looks fine. It's not doing anything it shouldn't do, or anything other than what it does in a real browser.

    I've got a couple thoughts here:

    1. Your client isn't clearing the browser cache and hard-refreshing no matter what he's telling you.

    2. Maybe you need to go LOOK at his screens to see what he's seeing.

    As for hoping someone who's had the problem will come along to help you out: I've been around here for a year. I've not seen this problem before posted here (at least not in words identical enough for google's search to turn anything up). I just did a half dozen differently-worded fairly specific searches again, and didn't find a darn thing.

    If it were me, I would do what I always do when confronted with this sort of thing: load it up online in at least three iterations (one vanilla, no js etc; one with the more-innocuous js - like the rounded corners thing; one with everything he expects to see), grab my laptop, and head for the client's place of business, take a look at his in-place screens, fiddle with his settings (for instance, what sort of security, firewalls, etc. does he have in place?), show him what it looks like on the laptop....

    Remote troubleshooting sometimes just does not get it.

  17. ladydelaluna
    Member
    Posted 9 years ago #

    You're absolutely right - however he's in Texas and I'm in New York.

    *sigh*

    I'm starting to think it's hopeless, and the only way to fix this is with a "vanilla" theme (or at least one he tests out ahead of time to ensure this doesn't happen) and make no modifications to it.

    I've checked with both my parents and another friend, and have two of you here telling me you don't see the problem either... that makes 5 computers NOT having the issue.

    I don't know where else to go with it... so I thank you all for your help (And I mean that from the bottom of my heart, sinceerely!) and I guess we'll see if I still HAVE a client tomorrow...

  18. vkaryl
    Member
    Posted 9 years ago #

    Ouch. Yeah, that's a bummer. LONG way away. Which is part of the problem with online business - but then, it's equally part of the solution....

    Honest.... I wouldn't kid you about this (obviously because I've been there and done that....) - the site looks and works just fine in IE on both my desktop and my laptop (which btw is sp2 as opposed to sp1 on the desktop). I would at this point have to think it's something in their corp firewall setup, their network settings etc.

    Problematic - the client (unless he's also the sysadmin) isn't going to know what it is, and may simply choose to not believe you.

    You could get lucky and he IS the sysadmin. Or if you start out by saying it seems to be something in his corporate firewall setup and could you please discuss the settings with his sysadmin, he might decide to be reasonable.

    Good luck. Let us know how it goes, okay?

  19. ladydelaluna
    Member
    Posted 9 years ago #

    Thanks vkaryl - We left off late last evening with attempting to just take an overnight on it and see what he decides to do...

    Of course I have all sorts of scenarios running through my head, and few of them turn out well for both parties involved. I'm the one who convinced him to switch to WP - and now I can't make it work (as he sees it on his computers, etc.)

    I really appreciate all the help - That's why I come to the forums. I try to give help where I can myself, just because I do love the support network here.

    I'm just hoping for the best at this point. I'll let him know that there are 6 computers that are showing things FINE on IE - and that the only conclusion we could come up with is firewall settings, etc. I'm crossing my fingers... and I'll let you know the outcome.

    Thanks again for everything

  20. ladydelaluna
    Member
    Posted 9 years ago #

    Okay - Update:
    We're going to be playing with the idea of new themes on the test site. Hopefully we'll be able to find one that works in IE for everything.

    It's the only thing I can think of - that the theme isn't gelling with his computer's settings. He told me that another person has confirmed it on their computer too.

    Is there something in the cable lines in NY that's different than those in TX or what?!? :(

    Thanks again everyone for your help... I really appreciate it.

  21. niziol
    Member
    Posted 9 years ago #

    ladydelaluna, I'm sure you've thought of this already, but I'll say it anyway: sometimes an IE-only style sheet is the little hit of crack IE needs to get the party going ;)

    Or maybe just use this line: I'm sorry, this just isn't working anymore...but it's not you, it's IE!

    SMILE :)

  22. ladydelaluna
    Member
    Posted 9 years ago #

    Thanks niziol - if I new how to make two stylesheets, one for good browsers and one for IE - I'd try that. I have no idea how to get IE to read one and other browsers to read the other... any advice or help on that would be SO TREMENDOUSLY WELCOMED!

    And I'm trying to smile... it's not easy when your livelihood is being threatened though... :(

  23. vkaryl
    Member
    Posted 9 years ago #

    You insert in the header.php file this bit of stuff:

    <!--[if lte IE 6]>
    <link rel="stylesheet" href="<?php bloginfo('stylesheet_directory'); ?>/iestyle.css" type="text/css" media="screen" />
    <![endif]-->

    Then you set up a separate stylesheet named iestyle.css which uses all the stuff from the style.css file that works in IE and you change the stuff that doesn't work so it makes IE happy. And then you load them both up in the theme folder, and the header.php with the little commented piece of whinky js, and you're good to go. Mostly.

  24. niziol
    Member
    Posted 9 years ago #

    What Madame vkaryl posted will do the style sheet for all versions IE less than or equivalent to IE6

    <!--[if lte IE 6]>
    <link rel="stylesheet" type="text/css" href="<?php bloginfo('stylesheet_directory');?>/ie.css">
    <![endif]-->

    Is exactly what I have in my header.php (thanks to vkaryl for the lte IE 6, didn't know about that!). Then just make a second style sheet for IE, only things that you need to change need to be listed in the IE sheet.

    Good luck,
    Michael.

  25. ladydelaluna
    Member
    Posted 9 years ago #

    WOW!!!

    I'm going to have to try this... thank you!!

  26. niziol
    Member
    Posted 9 years ago #

    ladydelaluna (La Luna is a fantastic album by the even more fantastic Sarah Brightman!), I'm just wondering how everything worked out for you in this situation? I hope it was a good end :)

    Cheers,
    Michael.

  27. ladydelaluna
    Member
    Posted 9 years ago #

    Thanks Michael - we wound up having to go with a completely different theme... there were lots of things wrong with what he wanted versus what the theme was allowing us to do, and it was sort of an emergency to get it all fixed.

    We wound up using Mooshu's sweetened up version of Root's Vesuvius.

    Still had a few minor issues, but after explaining to the client that you can NOT put a 200px wide image in a 150px wide side bar... well, you get the idea. :)

    Thanks again to everyone for their support and help! :)

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