Error in Spanish translation

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    2 months ago

    Hi @djboro88,

    Thanks for reporting this.

    We’ve tested the latest version (3.8.0) on our development store with Spanish set as the site language, and the “Sent” status is displaying correctly and fully translated in both the admin and email notifications.

    Please try the following steps to make sure everything is loading properly on your site:

    1. Clear any cache (including server or plugin-based caches).
    2. If you’re using a translation plugin (e.g., Loco Translate), make sure the translation file for our plugin is updated and synced with the latest version.

    If the issue still persists, please share:

    • The language settings of your site.
    • Whether you’re using a translation plugin.
    • Any custom translation files you may be using.

    We’ll be happy to take a closer look.

    Kind regards,
    Gaurav

    Thread Starter djboro88

    (@djboro88)

    2 months ago

    Hi, @gaurav1092

    The correct translation appears in LocoTranslate, but it still says “Shipped.” I only use LocoTranslate as a translation plugin.

    If I give you access, could you check it?

    Plugin Author gaurav1092

    (@gaurav1092)

    2 months ago

    Hi @djboro88,

    We’re currently unable to access customer websites directly, but we’ll guide you through the steps to help resolve this.

    Since you’re using Loco Translate, and the translation appears correctly there but not on the site, it’s possible that another plugin or theme is overriding the text domain or interfering with translations.

    Here’s what you can try:

    1. Temporarily deactivate all other plugins except for WooCommerce and AST (Advanced Shipment Tracking).
    2. Switch to a default WordPress theme like Storefront or Twenty Twenty-Four.
    3. Check if the “Shipped” label now appears correctly translated.

    If it works correctly with only AST and WooCommerce active, reactivate your plugins one by one to identify which one may be causing the conflict.

    Let us know what you find — we’ll be happy to assist further based on the results.

    Best regards,
    Gaurav

    Thread Starter djboro88

    (@djboro88)

    2 months ago

    HI, @gaurav1092

    After temporarily deactivating all plugins except the Tracking plugin and WooCommerce, the translation is still incorrect.


    In the screenshot, you can see that part of the translation is in English and the other part in Spanish.
    The default template used is Twenty-Twenty Four, and Shipped still appears.

    https://ibb.co/Mxbyy5yt
    https://ibb.co/WW9Wm74z

    Any other ideas on how this could be?

    Is there a way to specify this directly in the source code? Which file would need to be changed to display “Enviado” instead of “Shipped”?

    Kind regards !

    • This reply was modified 2 months ago by djboro88.
    Thread Starter djboro88

    (@djboro88)

    2 months ago

    @gaurav1092

    Don’t mark the issue as resolved, because it’s something from the latest versions…
    I noticed that the filter is also in English when the rest are in Spanish.

    I’m providing screenshots where English is retained instead of using the language file.

    https://ibb.co/0RxrmCQs
    https://ibb.co/BKdLpbGy
    https://ibb.co/Y7psvTt3
    https://ibb.co/x85rqjvY

    Please check the error, another French user had the same problem.

    PS: I’ve synced the plugin’s language and when I search for the Spanish translation it seems correct, but the plugin doesn’t apply the language unless it’s different from English.

    https://ibb.co/gbpQWC87

    Thanks !

    • This reply was modified 2 months ago by djboro88.
    Plugin Contributor satishzorem

    (@satishzorem)

    2 months ago

    Hi @djboro88 ,

    Thank you for providing the detailed information and screenshots.

    We will thoroughly investigate the issue on our end and update you with our findings once we’ve completed the review.

    Best regards,
    Satish

    Plugin Contributor satishzorem

    (@satishzorem)

    2 months ago

    Hi @djboro88 ,

    Thanks for your message and for sharing the screenshots.

    To help us investigate further, could you please send us one more screenshot showing your current WordPress Site Language setting?

    You can find it by going to:
    WordPress admin > Settings > General > Site Language

    Here’s a visual reference to guide you: https://tinyurl.com/2a5szeos

    Once we have this info, we’ll be able to check and fix the issue more easily.

    Best regards,
    Satish

    Thread Starter djboro88

    (@djboro88)

    2 months ago

    Hi, @satishzorem

    https://ibb.co/0pQKfsft

    In “Español”.

    Plugin Contributor satishzorem

    (@satishzorem)

    2 months ago

    Hi @djboro88 ,

    We’ve updated the translation and have made a special build of AST available for you to download from here.

    After you download the updated version, please install it on your site and confirm it is working. If you have any issues with the installation or if the issue persists after updating, please don’t hesitate to let us know.

    Best regards,
    Satish

    Thread Starter djboro88

    (@djboro88)

    2 months ago

    Hi, @satishzorem

    https://ibb.co/fYRCJYVn

    Exactly the same, everything the same.
    I’ve synced, cleared the cache, and nothing… Just like before.

    Plugin Contributor satishzorem

    (@satishzorem)

    1 month, 4 weeks ago

    Hi @djboro88 ,

    Thank you for your reply and for trying the updated build.

    We understand that the issue persists on your end despite the update. Our development team is currently investigating the situation further and will work on a fix based on your feedback.

    We appreciate your patience, and we’ll keep you updated once the issue is resolved.

    Best regards,
    Satish

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