• Resolved pmmoscoso

    (@pmmoscoso)


    Please help me.
    I haven’t knowledge in the matter.
    I’m sick with COVID and have no job.
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. First of all I’m sorry to hear of your current condition. Hopefully you’ll encounter a speedy recovery.

    In relation to your error we’d be happy to assist you. Providing you’re in a fit state to troubleshoot can you share more details of the error you’re encountering by sharing the below? This will help us to determine the cause:

    1. Your Site Health information. You can use share here or use this form to share privately if preferred.
    2. What is the full error message you encounter, and at what stage does this occur (ie. When using the Analytics dashboard, after clicking on the “Sign in with Google button” during setup or when using the Site Kit admin toolbar)

    From a quick inspection of your site I notice that both the non secure (http) and your secure (https) version of your website is accessible. This can impact Site Kit setup, as one version of your site may be registered on the Site Kit service but when visiting the full site URL doesn’t match. A quick fix in this case would be to ask your hosting provider to ensure all http traffic is redirected, or you could use a redirection plugin.

    If you do happen to successfully ensure all traffic is fully https then please attempt setup once more and check if the same occurs.

    Let me know of the above anyway, or inform me if you have any questions and I’d be happy to assist further.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing your Site Health information. While there are a large number of plugins active, some with possible configurations that could conflict with Site Kit setup let’s address your secure content available issue first.

    Do you see any notices such as the below when visiting your Site Health status (Tools > Site Health > Status)?

    If so please click on the button to ensure your site is fully https. If not then please use a plugin such as the “Easy HTTPS Redirection (SSL)” or “SSL Insecure Content Fixer” and perform a check with either? You’ll need to ensure all content is only accessible over https.

    Let me know how you get on with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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