Support » Plugin: Quttera Web Malware Scanner » Error in scan

Viewing 13 replies - 16 through 28 (of 28 total)
  • in runtime.log I only find this related to the locate filesystem snapshot

    ERROR Failed to locate filesystem snapshot
    INFO Handling request to terminate internal scan
    INFO Remove cron job from scheduler
    INFO Cron job cleared

    I am the provider of the server itself and I have full access to the machine. There is no error in the communication with the backend of the database

    Plugin Author quttera

    (@quttera)

    Thank you for the provided information.

    We will investigate what can lead to the issue, maybe generated snapshot contains some characters which can break SQL query sent to the database.

    We will update you on our findings.

    The query generated may be too long? We’re talking about a website with over 400,000 files to analyze. If you need more data here and I am. And thanks for the support.
    It’s excellent.

    Plugin Author quttera

    (@quttera)

    In the latest version, 3.3.1.1, we added support to manage the filesystem snapshot as a file instead of in the database.

    In order to enable this feature please add

    define(‘QTR_FS_SNAPSHOT’, true);

    to the wp-config.php file.
    The snapshot file will be created into scanner plugin’s directory

    Please let us know if this worked for you.

    INFO Starting investigation of /home/public_html/
    INFO Patterns database /home/public_html/wp-content/plugins/quttera-web-malware-scanner/patterns.db loaded successfully
    INFO Internal scan scheduled. Next run 07:26:04
    INFO Starting internal scan of [/home/public_html/]
    INFO Loading file based snapshot
    ERROR Failed to locate filesystem snapshot
    INFO Handling request to terminate internal scan
    INFO Remove cron job from scheduler
    INFO Cron job cleared

    Plugin Author quttera

    (@quttera)

    Thank you for the provided the information.

    We will add more logs around new functionality and track the issue.

    Can you please verify the plugin is allowed to create a file(s) into its directory
    (/wp-content/plugins/quttera-web-malware-scanner/) ?

    Thank you for your help.

    yes. the plugin can create directories

    Plugin Author quttera

    (@quttera)

    Thank you for your clarification.
    We will add more logs wrapping new functionality and will update you once the code released.

    Thank you for your help.

    Plugin Author quttera

    (@quttera)

    Just wanted to update you that we released a new update and added some logs wrapping filesystem snapshot functionality.

    Can you please try the latest version 3.3.2.1 and share the results?

    INFO Loading file based snapshot
    ERROR Failed to locate filesystem snapshot
    INFO Handling request to terminate internal scan
    INFO Remove cron job from scheduler
    INFO Cron job cleared

    Plugin Author quttera

    (@quttera)

    Can you please share how much files being scanned?

    Is it possible to have direct admin/ftp access to this setup? If yes, please send us details to support[at]quttera.com with title “WordPress plugin debug details”

    Total Scanned: 0
    Now send by email the data of the ftp

Viewing 13 replies - 16 through 28 (of 28 total)
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